Customer Service Associate

| Greater Boston Area
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About Salary Finance

Salary Finance is a fintech company underpinned by a social purpose. Our mission is to make the lives of millions of working people less stressful, more productive, and much happier. We partner with leading employers to offer financial wellness benefits that help employees improve their lives by improving their finances.

In 2018, we expanded operations to the US with support from our UK headquarters. Today, our US team is located in Boston’s Seaport District under the leadership of SoFi co-founder Dan Macklin as CEO of Salary Finance Inc.

We’re growing fast in the US market with our recent $32.8 million Series C funding, backed by existing investors Blenheim Chalcot and Legal & General. We were named BITC’s Responsible Business of the Year 2018, included in KPMG’s Global Fintech 100, listed top of the Forbes’ list of socially-responsible startups, recognized by Built in Boston and MassEcon for investing in innovative thinkers, and profiled by the Wall Street Journal, the Financial Times, and more.

The role

We’re looking for an enthusiastic Customer Service Associate with a passion for, and a proven track record in, amazing customer service to join our Customer Operations team. Reporting to the Director of Operations, you’ll learn our products inside out, build relationships with our customers to understand their needs and identify and apply the appropriate solutions.

Who you are

We embrace our differences, but we like to share our values, so it’s important to us that you are:

  • Fearless, and able to make the impossible possible
  • Responsible, and want to help build a business that delivers a meaningful difference to society
  • Dedicated, and want to commit to an exciting journey even through the highs and lows
  • Empathetic, and truly care about every colleague and customer
  • United, because you understand we achieve more when we work as a team
  • Humble, and take feedback as a way to continuously improve

Nice to have

  • You have customer service experience in a financial services, technology or employee benefits company.
  • You have experience of working in a regulated environment.
  • You are familiar with CRM systems.
  • You have the flexibility to work outside of standard business hours, 9:00am - 6:00pm. Working hours will be agreed upon with the manager.

Responsibilities

  • Provide exceptional customer, responding to customer contact via all channels including email, telephone and chat.
  • Be an expert on our products and processes.
  • Maintain a high standard of compliance, adhering with Salary Finance policies and procedures.
  • Ensure that customer issues are resolved effectively.
  • Contribute to strong NPS and customer satisfaction ratings. 

 What’s in it for you?

  • Competitive salary and bonus packages
  • Regular company socials
  • Fast-growing environment with lots of opportunity for learning and growth
  • 75% of health, vision and dental premiums paid by Salary Finance for employees and their dependents
  • Additional benefits including 401(k) with company match, short-term disability, paid Parental Leave,  20 personal days with an extra day off on your birthday and many other perks!

We’re looking for people that want to make a difference! We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is changing people’s lives for the better then we’d love to hear from you.

Learn more at salaryfinance.com

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Location

Salary Finance's office is located in Boston's Seaport among the vibrant array of shops, restaurants, and waterfront views. A great central location!

An Insider's view of Salary Finance

What’s the vibe like in the office?

SF is a modern Fintech company with a fun vibe. The company culture promotes collaboration and teamwork. The employees are happy and motivated by the company’s mission. We work hard but we also play hard. We have happy hour every Friday in the office and are always brainstorming our next team outing. The people and company culture make work fun.

Evanna Payen

Marketing Manager

What does your typical day look like?

No two days are ever alike! One day I may be developing a risk assessment and on the next updating documents like policies or procedures. Either way, my day always involves lots of interaction with all my team members, and an abundance of collaborative solution-finding.

Neela Kiely

Senior Compliance Manager

What's the biggest problem your team is solving?

We're giving employers the ability to help their employees get out of debt and get into saving. The biggest problem is that behavioral change is tough, but we're helping employees more easily pay off their debt and start saving through our salary-linked products.

Kendra Mayer

Product Manager

What are Salary Finance Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Salary Finance provides dental insurance coverage for all full-time employees. We also contribute 75% towards the monthly employee premium costs.
Vision Benefits
Salary Finance provides vision insurance coverage for all full-time employees. We also contribute 75% towards the monthly employee premium costs.
Health Insurance Benefits
Salary Finance provides health insurance coverage for all full-time employees. We also contribute 75% towards the monthly employee premium costs.
Life Insurance
Life insurance is equal to 1.5 times an employee's annual salary.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Salary Finance provides employees with a 401(k) match up to 3% of an employee's annual gross pay with immediate vesting.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of paid Parental Leave for new parents.
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Employees receive 20 personal days each year.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees receive 5 sick days each year.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Salary Finance offers pre-tax commuter benefits for all employees.
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Paid industry certifications
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