Cybereason
Together as defenders united we can successfully reverse the adversary advantage and put an end to cyber attacks.
Boston, MA
Remote

Customer Operations Manager - Systems & Tools at Cybereason

| Remote
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About Us

Cybereason's mission is to ‘protect it all’ – delivering unparalleled prevention, detection, investigation, and response for all endpoints: workstations, laptops, mobile devices and more.

Our cyber-defence solutions combine machine learning and AI to analyze threats, connecting huge volumes of data to reveal cyber-attacks and shut them down, as well as block intrusion of known and unknown threats. With our latest offerings, we can also seamlessly automate detection and prevention across traditional endpoints as well as mobile devices.

We are a company that wins as one. We are daring, always evolving, and never give up. Most importantly we accept our employee for who they are and embrace people that may not fit the typical mould #UBU.

Position Summary

We are looking for a Customer Operations Manager - Systems & Automation to join our Customer Strategy & Operations team at Cybereason! 

Customer organization in Cybereason focuses on Customer & Partner Success and Security teams entrusted with the task of defending our customers and providing them with Security Value.

In this position, you will manage global projects and cross-organizational initiatives, set up our function teams for success and smooth scaling, play a key role in operational planning and contribute to the overall achievement of the company and organizational OKRs. 

Responsibilities 

  • Responsible for managing the systems & tools utilized by the Customer Success & Security services organizations
  • Facilitate implementation of new systems
  • Ensure processes and best practices are in place to maintain the integrity of the CRM data.
  • Construct dashboards and reports to track goals and targets.
  • Work closely with the organization leadership to identify trends and drive data-influenced decisions that impact revenue generation.
  • Make recommendations based on identified insights that improve efficiency and contribute to the creation of a Customer Playbook.
  • Participate in Internal or customer-related programs and initiatives.
  • Create and maintain relevant documentation and deliver enablement to internal stakeholders.

Experience 

  • 4+ years in a Customer or Sales Operations role and/or as Salesforce Administrator in a tech/SaaS/PaaS company (Startup experience is welcome!)
  • Proven and successful experience and expertise in Salesforce and other CRM/ automation platforms.
  • Strong communication skills (esp. with key stakeholders) and ability to translate data into actionable instructions.
  • Expert in making data-driven decisions and recommendations with the information available at the time
  • Strong knowledge of Customer Success frameworks, processes, KPIs and systems.
  • Intimate knowledge of the customer lifecycle and how systems can help optimize and scale the Customer Success
  • Experience setting up programs related to upsells and renewals
  • Proactive and solution oriented, with a can-do attitude
  • A problem solver, focused on simplicity, automation, scale and efficiency
  • Willingness to learn and develop themselves constantly
  • Experience in the cyber security domain is a plus
  • Approachable and customer service oriented with a strong passion for problem-solving 
  • Self-motivated team player who is extremely organized, creative and possesses strong attention to details
  • Has the ability to thrive in a fast paced environment that is frequently changing
  • Strives to provide exemplary service to their internal customers such as Customer Success Managers and Leadership
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Where we are

Copley Square has the best selection of food and bars in the city, as well as being a hub for Boston's famous food trucks.

Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM
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What are Cybereason Perks + Benefits

Cybereason Benefits Overview

Whether you’re in one of a Cybereason’s beautiful, collaborative offices around the globe or working from home, our people are engaged in a flexible work culture that honors your most productive work environment. Nearly half of all Cybereason employees work remotely, so it’s not just allowed, it’s deeply ingrained into our culture. We are headquartered in the center of the thriving Boston tech community, and offices in Tel Aviv, and Tokyo.

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Daily sync
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Our UbU advisory board is in place to hold our organization accountable for DEI initiatives.
Hiring Practices that Promote Diversity
Our talent acquisition team uses non-bias tools in our sourcing and hiring efforts.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Since we are currently working remotely, and we are facing unprecedented times, Cybereason has partnered with the Calm app. Each employee has a free premium subscription.
Retirement & Stock Options Benefits
401(K)
Roth and Traditional 401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Cybereason currently reimburses its employees up to $50 a month for any exercise membership.
Home Office Stipend for Remote Employees
Cybereason reimburses its employees for home office equipment up to a certain amount.
Professional Development Benefits
Job Training & Conferences
Diversity Program
UbU: Cybereason is solving some of the most complex technology challenges of our time. To fully express their talents, our employees deserve the most open, affirming workplace possible.
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available

An Insider's view of Cybereason

How would you describe the company’s work-life balance?

Cybereason does an awesome job at making sure each employee takes time for themselves, especially during these trying times. We've had extra company-wide days off, extended long weekends, and even end the day a little early on Fridays for Happy Hour Trivia! I'm very grateful that our senior leaders truly care about our lives outside of Cybereason.

Emily

People Operations Generalist

What's the biggest problem your team is solving?

My team works to solve one of the most difficult issues we face today: keeping people and businesses safe in an increasingly digitized world. Knowing that the work we do matters and brings a positive impact to people’s lives is what keeps us focused each and every day.

Matt

VP of North America Sales Engineering

How do you empower your team to be more creative?

I believe in both forgiveness over permission and that anyone who makes a mistake immediately gets air cover while success brings them a spotlight. I want people focused on outcomes and finding ways there, not worrying about coloring inside the lines.

Sam

Chief Security Officer/President of Cybereason Government

Jobs at Cybereason
69

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Enterprise Account Director - MO/KS

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Senior Accountant

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Working under the direction of the Accounting Manager, the Senior Accountant will support the accounting team’s monthly and quarterly close process. The Senior Accountant will be responsible for multiple duties including, but not limited to completing month-end close functions, reconciling various accounts, performing data analyses and research projects, and providing support to the Company’s domestic and international subsidiaries as needed. The

Financial Analyst, Services

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Business Development Representative

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Cybereason is looking for a high-energy driven Business Development Representative to generate and qualify Enterprise target accounts and create viable high-quality sales opportunities! About us: Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question “Am I under attack?” proactively, without manual effort. We are a company that

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Senior Financial Analyst, Renewals Reporting & Planning

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Cybereason
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Greater Boston Area
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About Us: Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question "Am I under attack?" proactively, without manual effort. We are a company that wins as one. We are daring, always evolving, and never give up. Most importantly we accept our employees for who they are and embrace people that may not fit the typical mold #UBU.    Posi

Territory Manager - North Carolina/South Carolina

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Remote
1 week ago
Territory Manager The Territory Manager role is focused on selling Cybereason’s portfolio which takes an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question “Am I under attack?” proactively, without manual effort. The Territory Manager works in a specific geography and/or set of named accounts (Accounts between 2500 and 6000 endpoints) to provide product solutions, develop new business

Territory Manager - Maryland, Washington D.C., Virginia

Cybereason
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1 week ago
Territory Manager The Territory Manager role is focused on selling Cybereason’s portfolio which takes an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question “Am I under attack?” proactively, without manual effort. The Territory Manager works in a specific geography and/or set of named accounts (Accounts between 2500 and 6000 endpoints) to provide product solutions, develop new business

Territory Manager - Maryland, Washington D.C., Virginia

Cybereason
Remote
1 week ago
Territory Manager The Territory Manager role is focused on selling Cybereason’s portfolio which takes an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question “Am I under attack?” proactively, without manual effort. The Territory Manager works in a specific geography and/or set of named accounts (Accounts between 2500 and 6000 endpoints) to provide product solutions, develop new business

Technical Consultant

Cybereason
Remote
1 week ago
Cybereason is looking for a Technical Consultant (TC) to act as a trusted advisor to our clients, ensuring they get the most out of our industry-leading solution. We are investing heavily in building out our Technical Consulting team to help clients unlock the full potential our solution delivers. Technical Consultants are a piece of the Customer Success Team. They play a vital role in helping our customers realize the full security and technical

Federal Account Director - Civilian

Cybereason
Remote
1 week ago
About Us: Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question “Am I under attack?” proactively, without manual effort. About You: You are self-motivated with a consistent track record of sales excellence in the federal marketplace. You have a sound knowledge of the cyber challenges faced by federal agencies as well as the

Enterprise Account Director - Florida

Cybereason
Remote
1 week ago
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Enterprise Data Engineer

Cybereason
Greater Boston Area
1 week ago
We are looking for an Enterprise Data Engineer to join the Business Applications team at Cybereason. You will work closely with a multidisciplinary-global team to build data pipelines driving analytic solutions. These solutions will generate insights from our connected data, enabling us to advance the data-driven decision-making capabilities of our enterprise. This role requires a deep understanding of data architecture, data engineering, data analysis, reporting, and a basic understanding of data science techniques and workflows. The ideal candidate is a skilled data with experience creating data products supporting analytic solutions. The ideal candidate has a growth mindset, possesses strong problem-solving skills, works as part of a technical, cross-functional analytics team, and wants to solve complex data problems and deliver the insights to enable analytics strategy.

Director of Product Management, Services

Cybereason
Greater Boston Area
1 week ago
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Security Product Management Director

Cybereason
Remote
1 week ago
We are the DEFENDERS. Cybereason Defense Platform provides unified protection for the endpoint, across the enterprise to everywhere the battle moves.  Cybereason Endpoint Detection and Response (EDR) analyzes all activities on the endpoint and across the enterprise in real-time to identify and stop malicious operations.  We’re looking for someone who will be focused on continuously increasing the overall security value delivered by our solutions.

Senior Product Manager, NGAV

Cybereason
Greater Boston Area
1 week ago
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Regional Marketing Manager, Ohio Valley

Cybereason
Greater Boston Area
1 week ago
Do you like marketing funnels and account-based marketing? Would you run through a wall for pipeline? At Cybereason, Regional Marketing Managers co-own the pipeline goal with sales, and serve as mini-CMOs for their region. Hard working, multi-tasking, detail-oriented marketing masters who find serenity in demand generating activities and pipeline analysis will thrive. Did we mention we have a larger budget than you have ever worked with before? W

Internal Communications Manager

Cybereason
Greater Boston Area
1 week ago
Internal Communications Manager About Cybereason: We have come together at Cybereason to pursue our vision of an open, safe and connected world, and our mission to leave our world a better place than we found it. We take on each day knowing we are doing something that is worth our time, passion and brain power, and we believe that we can only solve some of the world’s most complex technology challenges by unlocking the full talents of everyone

GRC (Governance, Risk, Compliance) Officer

Cybereason
Greater Boston Area
1 week ago
Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question “Am I under attack?” proactively, without manual effort. We are a company that wins as one.  We are daring, always evolving, and never give up.  Most importantly we accept our employees for who they are and embrace people that may not fit the typical mold #UBU.   We are

Technical Consultant (Portuguese Speaking)

Cybereason
Remote
1 week ago
Cybereason is looking for a Technical Consultant (TC) to act as a trusted advisor to our clients, ensuring they get the most out of our industry-leading solution. We are investing heavily in building out our Technical Consulting team to help clients unlock the full potential our solution delivers. Technical Consultants are a piece of the Customer Success Team. They play a vital role in helping our customers realize the full security and technical

Enterprise Account Director - Pacific Northwest

Cybereason
Remote
1 week ago
About Us: Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question “Am I under attack?” proactively, without manual effort. Our Account Directors are company ambassadors with a passion for succeeding in our cutting edge Cyber Security industry. These key individuals are responsible for account management and strategic sales growth

Sales Engineer - South East US

Cybereason
Remote
1 week ago
About Us: Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question “Am I under attack?” proactively, without manual effort. ResponsibilitiesSeeking a passionate, energetic, self-motivated Sales Security Engineer who will work closely with our engineering and sales teams to provide innovative cyber-threat security solutions that

Security Consultant - Americas

Cybereason
Remote
1 week ago
About us Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question “Am I under attack?” proactively, without manual effort. We are a company that wins as one. We are daring, always evolving, and never give up.  Most importantly we accept our employee for who they are and embrace people that may not fit the typical mold #UBU. We are

DevOps Engineer

Cybereason
Remote
1 week ago
Cybereason's mission is to ‘protect it all’ – delivering unparalleled prevention, detection, investigation, and response for all endpoints: workstations, laptops, mobile devices and more. Our cyber-defence solutions combine machine learning and AI to analyze threats, connecting huge volumes of data to reveal cyber-attacks and shut them down, as well as block intrusion of known and unknown threats. With our latest offerings, we can also seamlessly

Blue Team Investigator

Cybereason
Remote
1 week ago
Cybereason's mission is to ‘protect it all’ – delivering unparalleled prevention, detection, investigation, and response for all endpoints: workstations, laptops, mobile devices and more. Our cyber-defence solutions combine machine learning and AI to analyze threats, connecting huge volumes of data to reveal cyber-attacks and shut them down, as well as block intrusion of known and unknown threats. With our latest offerings, we can also seamlessly

Tier-3 Security Analyst

Cybereason
Greater Boston Area
1 week ago
    Cybereason is looking for curious, diligent, technical people to be a part of our Global SOC team. As a member of this elite team, you’ll take an integral role within a 24x7 operational SOC, providing Managed Detection and Response (MDR) services to large organizations around the globe. You’ll be working closely with some of the best minds in incident response, malware analysis, and security research, partnering with our customers and

Senior Technical Support Engineer

Cybereason
Remote
1 week ago
Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question “Am I under attack?” proactively, without manual effort. We are a company that wins as one.  We are daring, always evolving, and never give up.  Most importantly we accept our employees for who they are and embrace people that may not fit the typical mold #UBU.   We are

Corporate District Manager - Central US

Cybereason
Remote
1 week ago
About Us: Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question “Am I under attack?” proactively, without manual effort. Corporate District Sales Manager: We are seeking an experienced, District Sales Manager for our Ohio Valley & Southeast US Corporate region to lead a team of Territory Managers. The DSM is responsible for

Senior Technical Support Engineer

Cybereason
Greater Boston Area
1 week ago
Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question “Am I under attack?” proactively, without manual effort. We are a company that wins as one.  We are daring, always evolving, and never give up.  Most importantly we accept our employees for who they are and embrace people that may not fit the typical mold #UBU.   We are

Banking and Financial Services, Sales Director

Cybereason
Remote
1 week ago
Banking and Financial Services, Sales Director - 2327 About us:  Cybereason’s mission is to protect people and their information everywhere in the new open and connected world. In the never-ending battle between sophisticated cybercriminals and cyber defenders, Cybereason helps defenders end cyber-attacks by preventing, detecting, and responding to cyber threats at early stages. Cybereason helps CISOs answer the ultimate question: Is your

Information Security Engineer

Cybereason
Remote
1 week ago
Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question “Am I under attack?” proactively, without manual effort. We are a company that wins as one. We are daring, always evolving, and never give up.  Most importantly we accept our employee for who they are and embrace people that may not fit the typical mold #UBU. We are looking

Territory Manager - NY/NJ

Cybereason
Remote
1 week ago
Territory Manager The Territory Manager role is focused on selling Cybereason’s portfolio which takes an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question “Am I under attack?” proactively, without manual effort. The Territory Manager works in a specific geography and/or set of named accounts (Accounts between 2500 and 6000 endpoints) to provide product solutions, develop new business

Sales Enablement Senior Manager

Cybereason
Remote
1 week ago
Cybereason's mission is to ‘protect it all’ – delivering unparalleled prevention, detection, investigation, and response for all endpoints: workstations, laptops, mobile devices and more. Our cyber-defence solutions combine machine learning and AI to analyze threats, connecting huge volumes of data to reveal cyber-attacks and shut them down, as well as block intrusion of known and unknown threats. With our latest offerings, we can also seamlessly

Channel Marketing Manager

Cybereason
Greater Boston Area
1 week ago
CHANNEL MARKETING MANAGER We have come together at Cybereason to pursue our vision of an open, safe and connected world, and our mission to leave our world a better place than we found it. We take on each day knowing we are doing something that is worth our time, passion and brain power, and we believe that we can only solve some of the world’s most complex technology challenges by unlocking the full talents of everyone within our organization.

Technical Escalation Engineer

Cybereason
Greater Boston Area
1 week ago
Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question “Am I under attack?” proactively, without manual effort. We are a company that wins as one.  We are daring, always evolving, and never give up.  Most importantly we accept our employee for who they are and embrace people that may not fit the typical mold #UBU. What We Do We

Financial Analyst

Cybereason
Greater Boston Area
1 week ago
Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question “Am I under attack?” proactively, without manual effort. We are a company that wins as one.  We are daring, always evolving, and never give up.  Most importantly we accept our employee for who they are and embrace people that may not fit the typical mold #UBU. Our Finance team

Senior Product Manager, Security Management

Cybereason
Greater Boston Area
1 week ago
We are looking for an experienced Sr. Product Manager  to join our rapidly growing team to lead everything related to IT security assets and policy management across diverse industries for our industry leading cloud security platform. 

Product Operations Manager

Cybereason
Greater Boston Area
1 week ago
Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question “Am I under attack?” proactively, without manual effort.

Senior Product Manager, Endpoint Platform

Cybereason
Greater Boston Area
1 week ago
We are looking for an experienced Sr. Product Manager  to join our rapidly growing team to lead everything related to Endpoint platform management across diverse industries for our industry leading cloud security platform. 

Territory Manager - Pittsburgh/Western PA

Cybereason
Remote
1 week ago
About Us: Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question “Am I under attack?” proactively, without manual effort. Territory Manager The Territory Manager role is focused on selling Cybereason’s portfolio which takes an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the

Support Engineer, Tier-1

Cybereason
Remote
1 week ago
Cybereason's mission is to ‘protect it all’ – delivering unparalleled prevention, detection, investigation, and response for all endpoints: workstations, laptops, mobile devices and more. Our cyber-defence solutions combine machine learning and AI to analyze threats, connecting huge volumes of data to reveal cyber-attacks and shut them down, as well as block intrusion of known and unknown threats. With our latest offerings, we can also seamlessly

Director of Business Intelligence

Cybereason
Greater Boston Area
1 week ago
Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question “Am I under attack?” proactively, without manual effort. We are a company that wins as one.  We are daring, always evolving, and never give up.  Most importantly we accept our employees for who they are and embrace people that may not fit the typical mold #UBU. We are looking

Information Security Engineer

Cybereason
Greater Boston Area
1 week ago
Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question “Am I under attack?” proactively, without manual effort. We are a company that wins as one. We are daring, always evolving, and never give up.  Most importantly we accept our employee for who they are and embrace people that may not fit the typical mold #UBU. We are looking

Global Travel Director

Cybereason
Greater Boston Area
2 weeks ago
About Us: Cybereason is the global champion for today’s cyber defenders with future-ready attack protection that extends from the endpoint to the enterprise, to everywhere. At Cybereason, we believe that as defenders we are stronger as one. Together, we have the wisdom to uncover, correlate and understand multiple threats. We deliver the precision to end cyber attacks in an instant -- on computers, mobile devices, servers, and in the cloud -- to

Product Marketing Manager, Extended Detection & Response (XDR)

Cybereason
Greater Boston Area
10 hours ago
About Us Cybereason is the champion for today’s cyber defenders providing future-ready attack protection that unifies security from the endpoint, to the enterprise, to everywhere the battle moves. The Cybereason Defense Platform combines the industry’s top-rated cyber threat detection and response (EDR and XDR), next-gen anti-virus (NGAV), and proactive threat hunting to help defenders end cyber attacks from endpoints to everywhere. Cybereason is