We guide our customers to deploy successfully and achieve value to enhance their security program.
The Customer Adoption Manager is responsible for expediting Rapid7’s customers time to value in their first 90 days, throughout the onboarding process. Rapid7 is looking for a candidate with strong communication skills, a history of helping customers achieve value by driving product adoption and a passion for technology. This role will require you to work cross-functionally to ensure Rapid7 delivers a best-in-class customer experience that allows customers to achieve their security program objectives by leveraging our industry leading solutions. Success in the role will require a self-starter who organizes themselves for success with a passion for solving complex problems and using data / insights to drive meaningful customer engagements.
Manage a portfolio of customer onboarding projects, ensuring a successful and timely completion achieving key milestones to ensure an accelerated time to value
Drive adoption of Rapid7 solutions and ensure customers achieve business outcomes while maintaining the customer relationship
Use critical problem solving-skills to build workable solutions in close collaboration with customer-facing teams that include (Customer Success, Sales, Project Management, Product Consulting & Support) to ensure the customer remains on course
Utilize product adoption data and customer insights to drive meaningful engagements
Effectively communicate technical details and business outcomes to a diverse group of internal and external stakeholders
Identify and drive efficiency in the onboarding process by developing best practices and process improvements on an ongoing basis
Become a Rapid7 product expert
4+ years of experience in a customer-facing project management role in a SaaS technology company
Bachelor's degree or the equivalent
Proven ability to effectively manage a portfolio of accounts and/or projects
Self-starter with a solutions-oriented attitude
History of leveraging product adoption data and/or customer insights to drive meaningful engagements
Ability to build customer relationships
Adaptable and flexible