Hop on the Rocketship 

Thrasio is a next-generation consumer goods company reimagining how the world’s most-loved products become accessible to everyone. We use a deep understanding of rankings, ratings, and reviews to identify and acquire quality brands and use world-class expertise and data science to make their products better or create new ones to meet changing customer demand.

We’ve got huge goals, and every Thrasher plays an integral part in getting us to the stratosphere. That’s why we only bring on people who think positively. Who look out for the team. Who tell their egos to take a hike while they get the job done right.  

From the moment you hop on our rocketship, we give you the freedom you need to take big swings and push what’s possible to get us there. And if you fail, it’s cool—we know you’ll grow spectacularly. What matters is that you’re helping impact millions of people around the world who use our products everyday.  

Because with every new spatula, pillow, or marker brand we acquire, with every coffee roaster or body wash we develop, our goal is to provide people everywhere with what they need to make the most of every moment - ensuring that what gets delivered to their door delivers. 

The Role:

The Customer Obsession Associate (COA) will be working with several cross functional partners to ensure the end-to-end customer experience is optimized. In this role, you will be responsible for conducting thorough analyses across Thrasio’s catalog and departments to proactively identify customer best practices, opportunities, issues, and pain points. Upon identification, you will be responsible for developing and implementing strategic plans to further improve the customer experience. You will also be responsible for ensuring compliance of best-in-class practices within multiple areas of the department through the execution of audits. The ideal candidate will thrive in a fast-paced environment and embody the drive to continually enhance the customer journey. 

What You Bring to the Party:

• Passion to enhance the complete customer experience
• Strong problem-solving and critical thinking skills
• Confidence to make business decisions based on the available data
• Big picture thinking mindset and tactical excellence execution
• Ability to successfully work both independently and collaboratively with people of varying levels
• Proven effective written and verbal communication skills
• Ability to multitask and effectively manage time within a fast paced environment

THRASIO IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER AND CONSIDERS ALL QUALIFIED APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, GENDER, SEXUAL ORIENTATION, GENDER IDENTITY, ANCESTRY, AGE, OR NATIONAL ORIGIN. FURTHER, QUALIFIED APPLICANTS WILL NOT BE DISCRIMINATED AGAINST ON THE BASIS OF DISABILITY, PROTECTED CLASSES, OR PROTECTED VETERAN STATUS. THRASIO PARTICIPATES IN E-VERIFY.

Thrasio does not accept agency resumes. Please do not forward resumes to our jobs alias, Thrasio employees or any other organization location. Thrasio is not responsible for any fees related to unsolicited resumes.