About InsideTracker

Founded in 2009 by leading scientists in aging, genetics and biometric data from MIT, Tufts and Harvard, InsideTracker is an ultra-personalized nutrition system that analyzes data from your blood, DNA, lifestyle and fitness tracker to help you optimize your body and reach your health & wellness goals.  InsideTracker transforms your body’s data into true knowledge, meaningful insights and customized action plans of evidence-backed, nutrition, fitness and lifestyle recommendations. 

We are a seasoned and high-performance team in a period of rapid growth.  Relentlessly dedicated to what we do and why we do it, InsideTracker is fueled by our mission to transform the way every human being eats, sleeps, and moves to live a longer, better life.

The Role, Customer Experience Specialist

Are you a customer-focused, process-driven, problem solver who is always looking for a solution? A go-to person for your friends, who always tries to identify the issue and connect dots? Do you love people and the idea of helping people out makes you happy? Will you go above and beyond to get what the customer asked for? Are you a self-starter, comfortable and resilient in the dynamic ebbs and flows of a high-performance environment? 

If so, this could be a good fit, so read on...

InsideTracker is seeking a motivated, ambitious, and unflappable Customer Experience Specialist to join our Customer Success Team. Reporting directly to the Customer Success Director, you will be responsible for identifying customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness.

Requirements

• Bachelor's degree

• Excellent communication skills both written and verbal

• 1+ year of customer service experience in a business environment 

• Passionate about providing a first-class customer experience.

• Ability to multitask, prioritize, and manage time effectively

• Results oriented problem solver

The Details

• Reports to:  Director, Customer Success

• Location: Cambridge, MA 

• Hours: Full time, exempt (salaried)

• Candidates must be authorized to work in the U.S. without sponsorship

• Be sure to include a cover letter with your application letting us know why you should be our next Customer Experience Specialist