Top Customer Success Jobs in Boston, MA
Join Robin's Customer Experience team as a Customer Success Manager focused on retaining and growing existing customers. You will work with senior-level contacts at SaaS/B2B tech companies to inspire loyalty and adoption, meet retention goals, and drive revenue growth. This role involves autonomy, relationship-building, adaptability, and cross-functional collaboration to ensure customer success.
The Vendor Specialist is responsible for managing all aspects of vendor management and oversight, developing and maintaining vendor management policies and procedures, executing vendor selection processes, monitoring performance and compliance, and other related duties. This role requires strong leadership, communication, and organizational skills in a fast-paced environment.
Seeking a highly motivated Senior Customer Success Engineer to drive the adoption of Technology Risk and Compliance product, collaborate with cross-functional teams, act as a trusted advisor, and mentor stakeholders. Responsibilities include engaging with clients, developing solutions, collaborating with teams, creating documentation, and mentoring junior members.
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Manager role in Go To Customer Enablement at Rapid7, responsible for overseeing global enablement programs and managing a team of enablement professionals to support sales, customer success, and technical programs. Requires 6+ years of experience and strong leadership skills in sales enablement and management.
Seeking a highly motivated Tech Touch Customer Success Manager to manage a portfolio of customers, drive engagement, and ensure customer success through the use of technology products. Responsibilities include developing customer relationships, implementing retention strategies, and analyzing data for improvement. Bachelor's degree and 2-3 years of related experience required.
As an Enterprise Customer Success Manager, proactively drive new product attachment and strong relationships with strategic customers, advocate for positive customer experience, and identify growth opportunities. Collaborate cross-functionally and manage onboarding for new customers. Become a trusted advisor, monitor usage trends, and optimize contract growth. Fluent in French, customer-centric, and experienced in B2B tech space and SaaS companies.
Seeking a dedicated Customer Support Representative to provide exceptional customer service by resolving technical issues, guiding customers, and collaborating with various departments. Must excel in a fast-paced environment and have strong communication skills.
Customer Operations Representative responsible for resolving order related issues, obtaining business critical information from care teams, and providing ongoing service/support to ensure seamless customer experience. Responsibilities include managing client interactions, conducting outreach, obtaining necessary information for processing tests, documenting communication, problem-solving, and collaborating with internal teams.
The Customer Success Manager will guide marketers on their customer data platform (CDP) journey, from onboarding to ongoing success. They will collaborate with marketers to achieve business goals and provide support and engagement to BlueConic users. The role requires strong customer-facing experience and proficiency in core CDP fundamentals.
The Enterprise Customer Success Manager at Overjet is responsible for ensuring customer success with Overjet's software platform. They will manage enterprise accounts, execute the customer success strategy, improve processes, and upsell software additions. The role requires excellent communication and interpersonal skills, 5+ years of customer success experience, and a bachelor's degree or extensive experience. The position offers competitive compensation, remote working policy, 401k plans, medical/dental/vision coverage, paid parental leave, and more.
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