Catalant is a venture backed software company changing the way the world works. We have two business lines - a Marketplace and a SaaS product. Our Marketplace product is disrupting the $250b consulting industry by connecting the largest companies in the world to over 70,000 high-end freelance business experts and boutique consulting firms for on demand work. Our SaaS product helps companies organize strategic work streams and dynamically connect the right people (including employees inside the company and experts from our marketplace) to the right work at the right time. 

We’ve been one of the fastest growing companies in Massachusetts, and ended 2020 with consecutive record breaking quarters. 2021 will be our best year yet and we’re investing heavily in building the strongest team around.

On the Catalant Customer Experience team, we’re constantly thinking about how we can generate value for our enterprise customers through Catalant’s software and programs. Playing a key role on multiple customer-focused delivery teams (which typically include a Program Director, an Enterprise Program Manager, a Customer Experience Associate and a Customer Engagement Manager), the Customer Experience Associate is responsible for supporting all aspects of a software and program deployment, from client management / project planning and execution, to technical platform implementation. Customer Experience Associates also work closely with customers to understand their business requirements, and partner with Catalant’s Product and Engineering teams to design, configure and deploy the platform in a way that supports maximum value realization for the customer. 

Customer Experience Associates are effective in interfacing with clients and can keenly prioritize and manage multiple projects at a time. In addition, they are entrepreneurial self-starters and are constantly finding ways to grow Catalant’s impact with existing and new clients. Associates should be quick learners who are comfortable learning the ins and outs of Catalant’s technology. Versatility is key! 

Our team values diversity in experience and backgrounds—we do our best work when we create space for different voices and perspectives. Whatever unique experiences or skill sets you bring, we look forward to learning from each other.

What you'll do

• Drive internal customer prep sessions and generate key materials for program kickoffs, weekly touchpoints, and quarterly business reviews
• Lead meetings with customer-side project managers; join and contribute to meetings with senior customers and prospective customers
• Support / drive change management efforts for digital transformations across medium-sized and large (Fortune 500) enterprises
• Support internal efforts to develop processes and playbooks required to effectively sell / deploy Catalant’s software at scale, as well as other strategic initiatives intended to increase Catalant’s value across the customer base
• Meet with customers to thoroughly understand their design requirements and demonstrate the platform’s capabilities; diagnose key technical and/or implementation challenges and identify creative strategies to mitigate risk
• Effectively synthesize and communicate design requirements to Product and Engineering teams and oversee platform configuration to drive successful launch 
• Document issues and provide feedback to Product and Engineering teams to inform product development and support issue resolution impacting implementation
• Execute on projects associated with multiple customer engagements at a time

What you'll bring

• Preference for 1-2 years of experience in consulting, B2B software project management, or equivalent demanding client-facing role
• Self-starter who takes initiative to identify and design creative solutions to challenges
• Eagerness to learn, adapt, and perfect your work
• Ability to manage competing priorities while delivering high-quality results; strong organizational skills and acute attention to detail
• Superb written, oral, presentation, and interpersonal skills
• Proficient in PowerPoint and data analysis
• Comfortable operating in a rapidly changing, sometimes ambiguous environment, and will be interested in crafting the future direction of Catalant

Benefits

At Catalant, we strive to offer a work environment where employees can bring however much of their full, authentic self as they desire. With this in mind, we are happy to offer our employees:

- Flexible paid time off

- Twelve weeks of paid parental leave regardless of how you choose to grow your family

- Generous health insurance coverage as well as optional vision and dental

- 401k to save for retirement

- Pre-tax commuter and flexible spending accounts

- A lifestyle spending account to be used towards health & wellness, home office set up, cell phone, commuting, and learning & development 

- Catalant sponsored membership to Headspace

In response to COVID-19, our headquarters in Boston is not open for work or interviews at this time. We are hiring and conducting all interviews and onboarding virtually. Any new (and current) team members in and around the Boston area will be temporarily working remotely until it is safe to return to office.