Dispatch, headquartered in Boston, is one of the fastest-growing SaaS companies in America. Leveraging our proprietary adaptive platform and industry-leading technology integrations, Dispatch partners with customer-centric brands to simplify complex home service networks.

We are not a software vendor. We are a brand partner – delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you.

The Customer Engagement team is a group that owns the onboarding of service providers and internal stakeholders at our enterprise customers. You are the face of Dispatch and will be focused on launching and driving adoption of Dispatch’s product offering. It’s a wear-many-hats type of job that involves everything from guiding customers on program rollout, in-depth hands-on product training, to setting up KPI dashboards to help drive revenue and product adoption.

Successful candidates may have had previous positions such as Customer Support, Marketing Support, Account Management for SMB focused software companies, and other customer facing roles and want to advance their careers further with more responsibilities and opportunities for advancement with a fast-growing software company.

AS A MEMBER OF THE CUSTOMER ENGAGEMENT TEAM YOU WILL:

• Build relationships with enterprise stakeholders and help to advocate Dispatch’s new technology products.
• Help the customers understand the value of Dispatch’s product offerings, and how to communicate that value to their extended network of Service Providers— you teach the teachers so they can go out and train their network of contractors how to leverage Dispatch to improve their business.
• Take a proactive approach of offering advice and insights so that customer users love Dispatch and are empowered to enable the companies within their territory/region.
• Work closely with Dispatch’s product and support teams, so you can catch problems before they happen.
• Have fun building relationships and driving adoption of Dispatch’s core software products and services.

SKILLS WE SEEK:

• 2+ years of experience in a client-facing role within a rapidly growing company.
• Proven experience teaching non-technical people to use and understand technology or tools.
• Proven operator in a highly ambiguous and fast-paced environment.
• Superior verbal and written communication skills.
• Proficiency in Microsoft Office (Excel, PowerPoint, etc.)
• Willing to travel at least 25% (post pandemic)

WITHIN ONE MONTH, YOU’LL:

• Attend Dispatch's New Hire Orientation
• Meet with current members of the Customer Engagement team individually to understand what’s working, what’s not, and gather learnings to implement into your role
• Gain a strong understanding of the Service Industry space and the business challenges Dispatch solves

WITHIN THREE MONTHS, YOU’LL:

• Have a strong understanding of the business, and begin teaching us a thing or two we don’t know
• Have deep knowledge of Dispatch’s solutions and articulate its value proposition
• Support customers’ program rollout activities (e.g., email campaigns, onboarding webinars)

WITHIN SIX MONTHS, YOU’LL:

• Attend in-person/virtual customer meetings as program launch leader
• Own and independently drive customer enablement and program rollout activities

WITHIN TWELVE MONTHS, YOU’LL:

• Establish skills for managing external relationships focused on achieving internal company goals.

BENEFITS & PERKS

• Unlimited Paid Time Off (PTO)
• Paid Parental Leave
• Comprehensive Insurance Coverage
• Learning and Development Reimbursement
• DispatchFit Gym/Fitness Program Reimbursement
• Flexible Work-Life Balance

Still with us?
We’re ready to meet you if you wake up every day eager to get your hands dirty in a high growth start-up atmosphere. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

The Dispatch Story

The service industry is changing. More and more, brands are building networks of third-party contractors and technicians to service their customers. Dispatch helps these brands manage and improve these service provider networks, leading to extraordinary customer experiences. Dispatch brings visibility and data intelligence to previously unmeasured service interactions, leading to measurable improvements in margin and revenue.

We are not a software vendor. We are a brand partner – delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you.

Dispatch is an equal opportunity employer and values diversity at on all of our teams. Inclusiveness is second nature, not an initiative at Dispatch. We are building an engaged team where we celebrate multiple approaches and points of view. We believe diversity drives innovation and empowers everyone to feel valued and heard. We strive to create an environment where everyone, from any background, can bring their whole self to work and do their best.  

We're a tech-savvy team with a culture built on curiosity, precision, and forward-thinking that ends up being the foundation of our product. Every employee is nurtured in a way to help them grow both personally and professionally. Come join our growing team!

To all recruitment agencies: Dispatch does not accept agency resumes. Please do not forward resumes to our jobs alias, Dispatch employees or any other organization location. Dispatch is not responsible for any fees related to unsolicited resumes.