Customer Care Specialist - Part Time
Customer Care Specialist - Part Time
Lose It! was created with the goal of helping members reach a healthy weight by providing them with the tools they need for success. As one of the first apps in the App Store and an early pioneer of calorie counting, Lose It! has spent the last decade helping more than 40 million members lose more than 90 million pounds.
About You
You're someone who enjoys working with people and has great attention to detail. You're self-motivated and willing to pitch in where needed from providing input into business initiatives to closing tasks. We value hard work, perseverance, and dedication to supporting your teammates over perfection.
About the Job
We are looking for a part-time customer support rep to join the Lose It! family and provide best-in-class support to our customers. This is the ideal gig for someone who is looking for flexible hours and the possibility of full-time in the future (90 day temp-to-perm).
We are hiring in the following states: Florida (remote), Massachusetts (partially remote), New Hampshire (remote), Rhode Island (partially remote), South Carolina (remote), Texas (remote), and Virginia (remote). Applications outside these states cannot be considered at this time.
Core Responsibilities
- Master the Lose It! product and adapt to product changes with continuous learning
- Deliver accurate, timely, and quality responses to customers over multiple channels (email, chat, App Store reviews)
- Troubleshoot and identify root causes of customer problems and communicate appropriately with Product/Engineering teams
- Formulate unique work-arounds or alternative solutions to help customers find value in the product
- Contribute to product help documentation and email templates
- Identify opportunities for improvement in our internal processes and contribute ideas on how we can improve as a team
Qualifications
- 1+ year of experience delivering amazing customer experiences
- Hands-on experience with help-desk software such as Zendesk, Help Scout, Intercom, Salesforce (Desk), etc.
- Exceptional written communication skills
- Strong attention to detail and active listening skills
- Genuinely care for the success of our customers and understand the importance of helping them thrive
Bonus qualifications - if any of these apply to you be sure to call it out in your cover letter!
- You already know and love the Lose It! platform
- Experience in identifying, testing, and documenting software issues is a strong plus
Sounds like an opportunity for you? Don't be shy— apply!
Send your information to our jobs email: [email protected]; be sure to include a cover letter with relevant experience and why you want to work at a leading health and fitness app company!
About Lose It!
Lose It! is a leading consumer software company based in the heart of Boston. Our app and online platforms have helped people get healthier and lose over 90 million pounds worldwide, through calorie tracking and social support. With a top grossing Health & Fitness app in both the iOS and Android app stores and millions of members returning to use the app each week, we're proud of the impact that we've had and are passionate about mobilizing the world to achieve a healthy weight.
We’re a small, fast-paced team that loves trying new things. It’s okay to make mistakes; failure is essential to innovation. This mindset makes us a great fit for growth-minded individuals who value lifetime learning and thrive in iterative work environments.
At the core of our mission, benefits, and mindset, we are here to help our customers. If you’re ready to create great products with a real impact on real people, we’re the company for you.
Note: Since the outbreak of COVID-19 our employees have been working remotely from their homes. While we would love to be back in the office soon, our existing team and any new team members have the option to work remotely through the rest of 2020.
From its founding, Lose It! has been built with a long-term vision to help the most people achieve a healthy weight. The mission we are trying to achieve is difficult, and we’re committed to creating a business that can continue to invest in member success for years to come. The way we work, and the benefits we provide, are intended to create a culture that prioritizes employee health and wellness for the long-term.
Just like every weight loss journey is unique, each of our employees brings a unique perspective to the work that we do. The best version of our team is one that is diverse in backgrounds, lifestyles, and experiences. Employment at Lose It! is based solely on a person’s qualifications. Lose It! does not discriminate against any employee or applicant because of race, color, religion, national origin, age, sex, marital status, ancestry, alienage, citizenship status, ethnicity, partnership status, caregiver status, physical or mental disability, veteran status, gender identity, sexual orientation, gender expression, genetic information, or any other characteristic protected by federal, state or local laws. We are committed to maintaining a respectful work environment and will not tolerate discrimination or harassment of any kind. Violation of our Anti-harassment policy will result in disciplinary action up to and including termination of employment.