Customer Care Specialist - Part Time

| Greater Boston Area
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Customer Care Specialist - Part Time

Lose It! was created with the goal of helping members reach a healthy weight by providing them with the tools they need for success. As one of the first apps in the App Store and an early pioneer of calorie counting, Lose It! has spent the last decade helping more than 40 million members lose more than 90 million pounds.

About You

You're someone who enjoys working with people and has great attention to detail. You're self-motivated and willing to pitch in where needed from providing input into business initiatives to closing tasks. We value hard work, perseverance, and dedication to supporting your teammates over perfection.

About the Job

We are looking for a part-time customer support rep to join the Lose It! family and provide best-in-class support to our customers. This is the ideal gig for someone who is looking for flexible hours and the possibility of full-time in the future (90 day temp-to-perm).

We are hiring in the following states: Florida (remote), Massachusetts (partially remote), New Hampshire (remote), Rhode Island (partially remote), South Carolina (remote), Texas (remote), and Virginia (remote). Applications outside these states cannot be considered at this time.

Core Responsibilities

  • Master the Lose It! product and adapt to product changes with continuous learning
  • Deliver accurate, timely, and quality responses to customers over multiple channels (email, chat, App Store reviews)
  • Troubleshoot and identify root causes of customer problems and communicate appropriately with Product/Engineering teams
  • Formulate unique work-arounds or alternative solutions to help customers find value in the product
  • Contribute to product help documentation and email templates
  • Identify opportunities for improvement in our internal processes and contribute ideas on how we can improve as a team


  • 1+ year of experience delivering amazing customer experiences
  • Hands-on experience with help-desk software such as Zendesk, Help Scout, Intercom, Salesforce (Desk), etc.
  • Exceptional written communication skills
  • Strong attention to detail and active listening skills
  • Genuinely care for the success of our customers and understand the importance of helping them thrive

Bonus qualifications - if any of these apply to you be sure to call it out in your cover letter!

  • You already know and love the Lose It! platform
  • Experience in identifying, testing, and documenting software issues is a strong plus

Sounds like an opportunity for you? Don't be shy— apply!

Send your information to our jobs email: [email protected]; be sure to include a cover letter with relevant experience and why you want to work at a leading health and fitness app company!

About Lose It!

Lose It! is a leading consumer software company based in the heart of Boston. Our app and online platforms have helped people get healthier and lose over 90 million pounds worldwide, through calorie tracking and social support. With a top grossing Health & Fitness app in both the iOS and Android app stores and millions of members returning to use the app each week, we're proud of the impact that we've had and are passionate about mobilizing the world to achieve a healthy weight.

We’re a small, fast-paced team that loves trying new things. It’s okay to make mistakes; failure is essential to innovation. This mindset makes us a great fit for growth-minded individuals who value lifetime learning and thrive in iterative work environments.

At the core of our mission, benefits, and mindset, we are here to help our customers. If you’re ready to create great products with a real impact on real people, we’re the company for you.

Note: Since the outbreak of COVID-19 our employees have been working remotely from their homes. While we would love to be back in the office soon, our existing team and any new team members have the option to work remotely through the rest of 2020.

From its founding, Lose It! has been built with a long-term vision to help the most people achieve a healthy weight. The mission we are trying to achieve is difficult, and we’re committed to creating a business that can continue to invest in member success for years to come. The way we work, and the benefits we provide, are intended to create a culture that prioritizes employee health and wellness for the long-term.

Just like every weight loss journey is unique, each of our employees brings a unique perspective to the work that we do. The best version of our team is one that is diverse in backgrounds, lifestyles, and experiences. Employment at Lose It! is based solely on a person’s qualifications. Lose It! does not discriminate against any employee or applicant because of race, color, religion, national origin, age, sex, marital status, ancestry, alienage, citizenship status, ethnicity, partnership status, caregiver status, physical or mental disability, veteran status, gender identity, sexual orientation, gender expression, genetic information, or any other characteristic protected by federal, state or local laws. We are committed to maintaining a respectful work environment and will not tolerate discrimination or harassment of any kind. Violation of our Anti-harassment policy will result in disciplinary action up to and including termination of employment.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • Objective CLanguages
    • Google AnalyticsAnalytics
    • AmplitudeAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • TrelloManagement
    • WordpressCMS
    • BrazeCRM
    • SendGridEmail


Right near the Park Street T station, we're in one of the most convenient locations in the city!

An Insider's view of Lose It!

How would you describe the company’s work-life balance?

You’ve got to do your job and do it well, but doing that absolutely should not get in the way of your life.


Product Manager

What are some things you learned at the company?

Our iterative, testing mentality has made me much more flexible in the way I think. I've learned how to break down large marketing initiatives into short-term projects that we can learn from and use to define the next stage.


Director of Marketing

How do you empower your team to be more creative?

Everyone on my team is an entrepreneur. I help them set big, audacious goals, line up resources, and formulate a strategy. But when it comes to the actual execution, every individual is in the driver's seat, leveraging their ideas and creativity to achieve the goal.


VP of Growth

How does the company support your career growth?

Lose It! has helped me understand my strengths and develop a plan for my growth internally, but also for my career in the longterm as well. The guidance is valuable to have a definitive plan to reach my goals not only at Lose It! but in my marketing career.


Brand Marketing Manager

What are Lose It! Perks + Benefits

Lose It! Benefits Overview

Lose It! offers incredible benefits, flexible hours, and a work hard/ play hard culture. If you picture yourself working on solving one of the world’s biggest issues with a smart team, then heading out for apps and drinks with your peers, we’re the company for you! Join our creative, fun, fast-moving company with ample opportunity to learn and develop areas you’d like to work on professionally.

Our employees say it best:

"There isn't one perk that outdoes them all. The overwhelming sentiment at Lose It! is thoughtfulness: the leadership here makes sure each perk contributes to our day, helping us be happier and more efficient. From a custom desk setup, to our favorite drinks and snacks, to frequent outings that bring our people closer together, it makes the office feel more like a home and the team feel more like family."
- Andrea Whitley, Marketing Manager

“Coming from a large company and changing jobs within the last year, I have seen a lot of long lists of different benefits/perks that some companies offer. When reviewing these lists of benefits it doesn’t take long to see that the goal of most of them is to keep employees happy while spending more time at the office. The company trip to Paris felt completely different. It really felt like exploring the city/country with our family was just as important as the work we were doing while we were there.”
- Rob King, Infrastructure Engineer

"My favorite perk has to be fully paid for health care. And it’s not just fully paid, it’s a top flight plan. Knowing that I’m getting the best possible healthcare for my family and that it’s not even a monthly expense for me is huge."
- Senior Software Engineer

Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer employees the option to pay for eligible healthcare expenses through an FSA on a pre-tax basis. Employees have access to the full amount of FSA contribution within one week of enrollment.
Disability Insurance
Lose It! offers life insurance and long term disability through Mutual of Omaha for all full time employees.
Dental Benefits
Lose It! Offers the Delta Dental PPO Plus Premier plan and pays 100% of the Insurance Premiums, less a $1 nominal monthly fee for full time employees.
Vision Benefits
Lose It! offers the VSP Vision Care plan and pays 100% of the Vision Insurance Premiums for all full time employees.
Health Insurance Benefits
We offer the Harvard Pilgrim Best Buy PP 2000 insurance plan in conjunction with an HRA component that pays 100% of any deductible amount. The company also pays 100% of Health Insurance premiums.
Life Insurance
Lose It! offers life insurance and long term disability through Mutual of Omaha for all full time employees.
Wellness Programs
Employees can get reimbursed for up to $90/month for wellness related expenses, including massages, lift tickets, gym memberships, personal training, fitness classes, workout attire and more.
Retirement & Stock Options Benefits
Lose It! works with Vanguard to provide a tax-advantaged way for employees to save for their retirement.
401(K) Matching
Lose It! is excited to provide 401(K) matching offered through Vanguard Retirement Services. Lose It! will match up to 50% of employee's contributions to $4,000 for a total of a $2,000 match.
Company Equity
Performance Bonus
As long as the company has been profitable, we’ve offered annual profit sharing. We aim to reward employees for a job well done, & provide an extra incentive each year to go above & beyond.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
We value trust, responsibility and autonomy here at Lose It!. As long as you are getting your work done well, your in-office time can be very flexible.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Our ‘take it when you need it’ vacation policy encourages employees to play hard and recharge when they need it.
Paid Holidays
In addition to our unlimited vacation policy, we offer at least seven paid holidays annually.
Paid Sick Days
Perks & Discounts
Beer on Tap
We’ve got two taps in our office, and a fridge stocked with other local brews and wines. Have a special request? We’ll get it ordered (within reason) for the Friday All Hands Meetings.
Casual Dress
Wear what makes you comfortable, it’s as simple as that.
Commuter Benefits
We cover commuting expenses for full time employees, including Monthly MBTA and Commuter Rail passes along with parking passes for employees who drive into the city.
Company Outings
Lose It! hosts an all-company retreat at Loon Mountain each January, and paid for all employees and their families to spend up to 5 weeks in Paris in the summer of 2018.
Game Room
Stocked Kitchen
Our weekly fruit delivery, healthy snack drawer and cold drink fridge (coconut water, iced tea, etc.) are all ways we help minimize any snack-related stress.
Some Meals Provided
On Mondays and Wednesdays we have lunch delivered through Forkable - you’ll get to choose your own meal each week.
Happy Hours
Our Friday all-hands meetings are a time for the company to come together to share progress on projects, drink some beer / wine and hang out with each other at the end of each week.
We cover commuting expenses for full time employees, including Monthly MBTA and Commuter Rail passes along with parking passes for employees who drive into the city.
Recreational Clubs
Lose It! pays fees for employees participating in group events like Spartan Races, 5ks and the Build Entrepreneur Games. We encourage group activities outside of the work space!
Fitness Subsidies
Lose It! reimburses up to $90 a month for wellness related expenses, including items such as gym memberships, sport lessons, massages and lift tickets.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Compelling markets and technology: Lose It! is at the forefront of health and fitness, corporate wellness, machine learning, nutrigenomics and mobile and cloud computing.

A track record of success: Our founders are seasoned startup professionals; they've taken a company public, sold companies to Macromedia and Microsoft, and raised capital from firms ranging from General Catalyst to Polaris to United Healthcare's Innovation Group.

Small team, deep and interesting challenges: We may be a small team (under 40 people total), but we're always pushing the limits of current knowledge. The problems we solve are deep, complex and fascinating.

Professional growth opportunities: We encourage continuous learning through sponsoring employees to attend conferences and seminars to network, expand their knowledge and build their skillset. We also incorporate team building exercises, brainstorming sessions, and retreats to optimize how we work together as a team.

We have fun: We have a genuine camaraderie that makes us look forward to coming to work every day. (The other perks and benefits listed don't hurt either.)

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