Customer Advocacy Rotational Program

| Greater Boston Area
Customer Advocacy, the LogicManager name for Account Executive, is all about collaborating with customers to help solve their challenges. We do not believe in cold calls and traditional high pressure sales. We believe in the power of the LogicManager solution, and our ability to provide excellent customer experiences. Your role is to clarify customer needs and priorities, offer product demonstrations and champion the customer’s business case to help them solve problems with LogicManager solution.
LogicManager is recognized as a visionary leader by Forrester and the highest in “Ability to Execute” by Gartner. We achieved this by having our industry’s highest rate of customer satisfaction. We are rapidly building out our teams in preparation for our IPO. Our mission-driven culture helps organizations manage their critical risks, from saving children from drowning and abuse to preventing financial fraud or privacy violations and other scandals. If our company culture of making an impact on the world through our customers and their communities sounds exciting, we look forward to speaking with you!
As a Customer Advocacy Specialist, you work only with inbound leads who request follow-ups and help in their decision making process. Employees will first join our training program, rotating through roles in our business advisory and marketing teams to receive industry and solution certifications, before transitioning into a full-time position as a Customer Advocacy Specialist. This program is designed to provide a cross-functional view of our sales operations and our customer life-cycle to accelerate your skills as a subject matter expert in the governance, risk, and compliance field and as a consultative sales professional.
Take our Inbound Sales aptitude test to determine your career strengths and realize your potential!
Learn more about LogicManager's Customer Advocacy philosophy in this short video with an overview from our CEO: https://wi.st/2Z5eb9R

Responsibilities

  • Educate and guide prospects through the customer journey to help them learn how LogicManager can manage their risks and achieve their goals
  • Demo LogicManager’s software to our inbound marketing based prospect leads
  • Close business with new and existing customers to meet quarterly revenue targets and customer goals
  • Gain certifications in our industry-leading solutions areas: enterprise risk management, security & privacy, vendor management, compliance, internal audit, policy management, incident management and other areas
  • Collaborate with marketing and technology teams on enhancements to existing solutions and/or releases new products
  • Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future
  • Grow your career through active participation in our company culture

Desired Skills & Experiences

  • College degree in any major
  • 1+ years of experience in a customer-facing role
  • Consultative selling experience is a plus
  • Excellent communication skills
  • Strong analytical/problem solving skills
  • Strong reading comprehension and critical reasoning
  • Have a positive outlook and a strong ability to take responsibility
  • Have a sharp focus on your goals and accountability for daily, weekly and monthly activities to achieve them
  • History of volunteer work, varsity sports or extracurricular leadership roles is a plus

More about LogicManager

  • Award-Winning Culture: We’re named Best Place to Work 2019 by Built In, one of the Best Tech Work Cultures by the Timmy Awards, and certified as a Great Place to Work® since 2017
  • Collaborative Offices: We have a modern, open floor layout designed for cross functional collaboration and employee growth. We also have conference rooms for brainstorming sessions and team meetings.
  • Downtown Location: We are located in Boston’s growing Seaport and Innovation District with great views of the channel and within walking distance to many restaurants, cafes, bars, and shops. Our offices are easily accessible by public transportation and a quick walk from South Station.
  • Great Benefits & Perks: We believe in supporting our employees with benefits that matter, which is why we offer competitive salaries, benefits, company stock options, paid vacation, community service days, and more. We also celebrate our successes with frequent company-sponsored lunches, happy hours, events, and other perks. 
  • Leadership with a Vision: LogicManager is a workforce of thought leaders and dynamic innovators coming together with a vision to dramatically improve the way companies protect their reputations.

LogicManager is committed to being an equal opportunity employer. We celebrate and support diversity, and work every day to create an inclusive work environment that represents the world that we live in.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • OracleDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • Adobe Creative CloudDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotLead Gen

Location

Overlooking Boston Harbor, LogicManager is located in Boston's Seaport Innovation District, within easy walking distance of public transportation.

An Insider's view of LogicManager

What’s the vibe like in the office?

I will always remember the first Lawn Party I attended. It was a fun event, and also showed me just how inclusive and welcoming everyone at LogicManager is. That is one thing that became obvious to me right away: the people here respect and value each other no matter who you are, what team you’re on, or how long you’ve worked at the company.

Hanna

Quality Assurance and Support Analyst

What does your typical day look like?

Some days I’ll be reviewing design specifications for our new front end, which is a really interesting and unique process that involves nearly every department. Research has also become part of my daily routine. This includes discovering what new frameworks and applications are out there to help solve problems, streamline, and make life easier.

Kevin

Software Developer

What does career growth look like on your team?

I’ve enjoyed seeing myself and colleagues take ownership of pieces of our different areas as we continue to grow. As a result of all this, we’ve been involved in larger and more exciting opportunities from a business development and customer perspective, and it’s been fun to play a part in that too.

Adam

Manager, Customer Succcess

What are LogicManager Perks + Benefits

Culture
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
LogicManager offers employees the option to enroll in short-term disability. Additionally, all full-time employees receive long-term disability which is fully paid for by the company.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
LogicManager's vacation policy includes 3 weeks paid time off.
Paid Holidays
Paid Sick Days
LogicManager wants to create and safe and healthy workplace. When you're really sick, the fastest way to get better is to rest, and it's also best to not get everyone else in the office sick!
Perks & Discounts
Casual Dress
Our casual dress code allows you to wear what is comfortable for you -- and not just on Friday!
Commuter Benefits
LogicManager offers pre-tax commuter benefits for public transportation and parking.
Company Outings
LogicManager partakes in First Thursday socials, holiday events, and our annual Lawn Party that brings the entire company together for an Olympic-style team events with BBQ & brews in the sun!
Some Meals Provided
LogicManager's favorite tradition is our bi-weekly "Pizza Friday" (though not always pizza!) lunches where we encourage everyone to step away from their desk and enjoy a catered lunch with the team.
Happy Hours
Professional Development Benefits
Tuition Reimbursement
LogicManager supports employees who wish to continue their education to secure increased responsibility & growth. LogicManager offers tuition & skill certification up to $5,250 per year.
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