Company Description

Rapid7 is a leading provider of security data and analytics solutions that enable organizations to implement an active, analytics-driven approach to cyber security. We combine our extensive experience in security data and analytics and deep insight into attacker behaviors and techniques to make sense of the wealth of data available to organizations about their IT environments and users. Our solutions empower organizations to prevent attacks by providing visibility into vulnerabilities and to rapidly detect compromises, respond to breaches, and correct the underlying causes of attacks.

Rapid7 is trusted by more than 4000 organizations across 90 countries, including 34% of the Fortune 1000.

Job Overview:

Rapid7’s Global Customer Success Team is focused on providing our customers with a stellar experience, as we strive to ensure they are successful in adopting Rapid 7 suite of products to aid them in achieving their business objectives. In this internally facing role, the Coordinator will support the Customer Success team, which will allow our CSMs to focus their time on strategic initiatives with their customers. 

Successful candidates will have a strong attention to detail, work well in a teamwork environment and have the capability to build upon internal processes to drive optimization.

This position is full-time and will be based out of Rapid7’s Boston office.

Job Responsibilities:

• · Assist CSMs with researching, generating, and editing Renewal Quotes
• · Act as the intermediary between CSM, Orders, Sales Ops and IT
• · Assist with the triage process of CustomerSuccess inbox
• · Manage, track and follow up on Confirmed “Process” renewals
• · Run and distribute team reports to assist CSMs in customer & partner communications
• · Update internal knowledgebase through documenting CSM processes
• · Other projects that may arise including data entry & miscellaneous administrative tasks.

Minimum Requirements

• Excellent accuracy and attention to detail
• Excellent organizational skills
• Confident self-starter with ability to prioritize and manage yourself to get things done with minimal oversight
• Excellent time management skills- Superior follow-through
• Strong ability to work under pressure and to deadlines
• Strong ability to work independently and adapt to change
• Proactively identify areas of improvement and ways to streamline processes
• Systems experience with NetSuite/Salesforce.com a plus