Hi there!
We are Semrush, a global IT company developing our own product-a platform for digital marketers.
And this is our Community Manager role for idea generators, planning geniuses, and natural-born analysts.
Tasks in the role
You will be on the frontline interacting directly with our community and helping them get the best experience from communicating with our brand. We have a fantastic and very engaged community, and we want to develop it further and amplify what we've done.
Who you are: a people-person first and foremost, empathetic, and an excellent communicator who loves digital marketing.
This role is integral to our identity as one of the best and brightest communities of digital marketers. You will help develop and enhance our mission to spread digital marketing knowledge far and wide!

• Ensure all questions are answered within one hour, and our customers and community members are happy and satisfied.
• Support our community members and build connections with the brand on social media (Twitter, LinkedIn, Instagram, and Facebook groups).
• Make our community management style another reason to talk about the brand.

Together with other ORM managers, you will perform:

• Social listening and mention management: replying to all incoming mentions that we receive as a brand within one hour.
• Community management: come up with new, creative ways to engage our audience, and promote our brand, campaigns, and products by talking to our audience. You'll be looking for new ways to make people talk about the brand, which is where your creativity can come to life.
• Online Reputation Management: quickly processing negative online mentions to avoid further escalation, dealing with reviews on review platforms, and managing review-generation campaigns.

Who we are looking for
We think that these types of experience and competencies will help our future colleague to join the team.

• 2+ years of experience in Community Management, Customer Success, or related field.
• Fantastic communicator-passionate about talking to people and online community development.
• Knowledgeable about the basics of SEO and digital marketing and is interested in developing in this area.
• Tech-savvy and a quick learner.
• An organization pro who is passionate about building/optimizing processes to make them more efficient.
• Articulate, with high attention to detail.
• Both are a self-starter and a team player. We know, a bit of an oxymoron, but the best people are!
• Did you catch the misspelling of detail? This might be right for you ;).

A bit about the team
You can get to know the team better at one of the interviews, but some brief information about future colleagues will be useful now.
The online Reputation Management team is in charge of the brand's image and reputation online-on English-speaking social media channels and on review platforms.
We will try to create all the right conditions for you to work and rest comfortably

• This offer stands for the remote work format. Digital nomadism, #wfh - call it what you like ;)
• Low cost medical, dental, and vision plans.
• Dependent Care Savings Accounts and Flexible Spending Accounts.
• Employee Assistance Program.
• 401(k) plan with flexible ways to save and fully vested employer match up to 4%
• Generous PTO (Vacation, Floating Holidays and Paid Sick Time).
• Paid parental leave.
• Employee Stock Purchase Program.
• Short-term and Long-term Disability.
• Accidental death and dismemberment (AD&D) insurance, Life Insurance.
• Travel Insurance.
• Corporate Events.

Finally, a little more about our company
Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, social media, and competitive research campaigns and get measurable results from online marketing.
We've been developing our product for 13 years and have been awarded G2's Top 100 Software Products, Global and US Search Awards 2021, Great Place to Work Certification, Deloitte Technology Fast 500, and many more. In March 2021, Semrush went public and started trading on the NYSE with the SEMR ticker.
10,000,000+ users in America, Europe, Asia, and Australia have already tried Semrush, and over 1,000 people around the world are working on its development. The Semrush team is constantly growing.
Our new colleague, we are waiting for you!
Semrush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition, including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. All employment decisions are based on business needs, job requirements, merit, and individual qualifications.