Indigo improves grower profitability, environmental sustainability, and consumer health through the use of natural microbiology and digital technologies. Utilizing beneficial plant microbes and agronomic insights, Indigo works with growers to sustainably produce high quality harvests. The company then connects growers and buyers directly to bring these harvests to market. Working across the supply chain, Indigo is forwarding its mission of harnessing nature to help farmers sustainably feed the planet. The company is headquartered in Boston, MA, with additional offices in Memphis, TN, Research Triangle Park, NC, Sydney, Australia, Buenos Aires, Argentina, and São Paulo, Brazil. http://www.indigoag.com/

The Collaboration Technology Manager will play a key role in the support of Indigo in-house collaboration platforms. This person will ensure that the business is providing exceptional IT Service to both internal and external users. They will have ownership of voice, video, A/V and web-based collaborations tools.

Responsibilities:

• Hands-on triaging of collaboration platform issues
• Provide exceptional support to end users
• Meet SLA’s defined between Support and the business
• Contribute to the Knowledge Base and User Self-Help systems
• Assist in the maintenance and upgrades of Support Tools

Competencies:

• Thrives in a fast-paced environment; pushes to find and deliver simple solutions to complex problems
• Intermediate coding and scripting capabilities
• Able to quickly learn new technical skills
• Able to work across a broad set of technologies
• Proactively brings new ideas to the table
• Strong written and spoken communication skills
• Comfortable with ambiguity and challenging company goals
• Self-starter; able to drive to solutions with minimal direction
• Driven by incremental milestones to work toward an ideal solution
• Strong passion for collaboration
• Understands and is excited about Indigo’s mission and core values

Qualifications:

• Degree in IT or equivalent hands-on professional experience
• 3+ years management experience
• Experience working in an ITIL based service environment
• Experience with UCx, SharePoint, Atlassian Suite & Zoom Video Conference or similar platforms
• Proven success working in a fast-paced, quickly pivoting environment