Cloud Operations Coordinator (Temporary) at Acquia

| Remote
Sorry, this job was removed at 11:05 a.m. (EST) on Wednesday, July 15, 2020
Find out who's hiring in Boston.
See all Operations jobs in Boston
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Acquia is transforming the digital strategies of companies all over the world with our open cloud platform. We are passionate and relentlessly committed to helping our clients create digital experiences that are more relevant, personalised, and built for a fast-changing, always-connected, mobile-first world. Headquartered in Boston with our EMEA Head office in Reading, UK and further European offices in Paris, Munich and Ghent, we have been named as ​one of the world’s fastest growing software companies and have been​ rated a leader by the analyst community.

Due to Acquia’s continuing company success, we are looking for an Cloud Operation Coordinator to join our global Operations team and help provide exceptional service to our growing customer base, which includes enterprise-level organisations and government agencies. You will join a dedicated team of Operations and Database professionals working with customers all over the globe to help our customers be successful. As part of that team, you will work directly with our Customer Support and Account Management teams to triage and resolve technical and non-technical issues critical to maintaining satisfied and loyal customers. You will also assist in scheduling infrastructure change events as part of a customer’s lifecycle. The role requires developing a thorough knowledge of Acquia’s products and processes. It requires working closely within and across teams to change and develop service processes as business needs evolve.

Location: This role is based in Reading or Remote in the UK. (Weekly travel to Reading office required)

Responsibilities:

  • Help create communications for a broad customer base consisting of non-profit organisations, educational institutions, governmental bodies, and Fortune 500 companies around the world.
  • Use advanced problem-solving to resolve complex technical and administrative challenges in real-time across a number of technical domains and global teams that span multiple time zones. 
  • Collaborate across the Operations organisation and other internal teams to provide the best possible outcomes to meet client need.
  • Create systems for auditing, maintain documentation, and work cross-functionally to improve work throughput and transparency across Acquia as a whole.
  • Coordinate, validate and schedule internal and external work requests across a global engineering team.
  • Create project management plans and reports for tracking large and small scale platform modernisation and customer-driven changes
  • Identify process and tool improvements and work with cross-functional teams for implementation.
  • Track and estimate workload for the Operations team to assist in shift planning and address coverage needs.
Essential Experience/Skills
  • Bachelors in Computer Science/Information Technology degree.
  • Prior experience with ticketing systems such as Zendesk or Jira.
  • At least 2 years of experience in a similar role.
  • High attention to detail.
  • Passion for the web, open-source, and for helping others.
  • Strong written and verbal communications skills.
  • Evidence of a curious mind.
Desirable Experience/Skills
  • Experience with version control, git or svn.
  • Understanding of AWS Cloud and its various services.
  • Understanding of the LAMP stack and Bash.
  • Understanding of or experience with AGILE, Kanban and Scrum.
  • PMP or ITIL certifications.
  • Collaborative working style, flexible, proactive, takes initiative, friendly and approachable, efficient, inquisitive, resourceful.

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, colour, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • DrupalCMS

Location

Acquia is in the Financial District near Faneuil Hall and Post Office Square with tons of great restaurants and fun after-work venues to choose from!

An Insider's view of Acquia

What are some social events your company does?

For the past five years, the Boston office has partnered with the Wonderfund (www.wonderfundma.org) to pair Acquians with the holiday wish lists of local children. We sponsored 250 kids in 2019 and look forward to continuing our partnership in 2020!

Amy H.

Senior Talent Operations Partner

What projects are you most excited about?

There are a number of different projects we are always working on from maintenance and performance optimizations to new customer features. For me, the most exciting and rewarding projects are where we release a piece of functionality that excites and delights our customers and makes their jobs easier.

Rok

Senior Director, Engineering

How does the company support your career growth?

Our culture of continuous, lifelong learning allows every Acquian opportunities to learn, stretch and grow. With support and coaching from their managers and Global Learning Programs, Acquians have access to a robust online learning platform, a mentor program, and more. Every day offers the opportunity to take on unique challenges.

Amy P.

Senior Director, Global Talent Development

How do you empower your team to be more creative?

The trick to empowering creativity is encouraging frequent communication and iteration. Embrace behaviors, not platitudes, that remind the team there is no such thing as failure. Embed creativity and make it more than a tagline. Show that nothing is unsalvageable; focus on ‘why’ things occurred, and make everything a learning opportunity.

Brian

Manager, User Experience Research

How do your team's ideas influence the company's direction?

We are able to influence how content is delivered and monetized by global businesses in 2 ways. Acquia's founder created Drupal, the leading open source CMS in the world and we are proud of our close relationship with the Drupal community. We have also pivoted towards DXP capabilities and offer a full suite of solutions to our customers.

Charley D.

Vice President, Products

What are Acquia Perks + Benefits

Acquia Benefits Overview

Work/life balance is important to us. Employees take time off when they need it, and come back to work feeling refreshed. We offer up to 13 weeks of maternity and six weeks of paternity, partner and adoption leave, all paid at 100 percent. Our returning-parent transition program allows new parents to ease back into work. Office amenities include snacks and beverages, common areas, a game room, Friday afternoon Happy Hour, and Mac computers.

Culture
Volunteer in local community
In Boston, Acquia has partnered with Cradles to Crayons, Pine Street Inn, Wonderfund, TUGG (Tech Gives Back), Bow Market, Horizons for Homeless Children, and the Maurice J. Tobin School in Roxbury.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
More Jobs at Acquia12 open jobs
All Jobs
Design + UX
Dev + Engineer
Marketing
Sales
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Acquia's full profileSee more Acquia jobs