A bit about us: 

We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being. 

That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly. 

We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us.

A bit more about this role:

As the Clinical Operations Coordinator at Devoted, you will work in our Waltham office and support the medical management operations of the health plan. You’ll be an important part of helping us build strong relationships with network health care providers through outreach and follow-up communication. This is a fast paced company that will come with ebb and flows and last minute changes. A successful candidate will be outgoing, detail-oriented and have a natural talent for customer service. We often require management of several tasks at once so enthusiasm and organization are key.

Responsibilities will include:

• Reaching out to hospitals and provider offices to obtain important clinical documentation
• Contacting hospitals and provider groups to ensure communication of clinical decisions
• Managing clinical contact lists for hospitals and provider groups, scheduling peer-to-peer calls when appropriate
• Providing operational support for key medical management processes enabling nurses and physicians to make efficient, high-quality decisions

Attributes to success:

• Comfort in a fast paced environment
• Organizational skills and attention to detail
• Sense of urgency & ability to prioritize
• Strong problem-solving & process improvement skills
• Ability & agility to multitask
• Great communication skills
• Accountability for your work

If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you! 

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.