Clinical Operations Director

| Greater Boston Area
Clinical Operations Director

First and foremost, Kyruuvians care deeply about our vision to enable human beings to care for human beings, our mission, and our CORE values: 

  • Caring – We care about our clients, their patients, and each other.
  • Ownership – We own our success and have the courage to make decisions.
  • Respect – We respect and enjoy each other's journey, experiences, and gifts.
  • Empowerment – We empower our team, our clients, their providers and patients to make the right decisions.

Here’s what that would mean for you in the Clinical Operations Director role. 

Caring

Clinical Services is the standard bearer for reflecting both patient and provider values and needs within the Kyruus platform. We champion the reflection of the myriad of needs and use cases of all those impacted by the inherently clinical but deeply individual search and match experience. We are committed to improving healthcare through accurately capturing and leveraging the unique attributes and competencies of clinicians.

Ownership
  • You will work across the company to ensure that the clinical voice is present with our internal teams and you’ll externally interact with clinical leaders and administrators to ensure adherence to best practices.
  • You’ll create, document and maintain a continuously improving process for the engagement of clinicians and the achievement of adequate levels of clinical keyword configuration and well configured providers
  • You’ll create a framework for strategically prioritizing legacy and implementation customers for clinical engagement meetings and activities
  • You’ll coordinate meetings across the customer base for the clinical team to efficiently utilize time to meet with customers
  • You’ll develop Clinical Dashboard in Salesforce to transparently capture impact, and communicate value and ROI
  • You’ll maintain Clinical Services shared drive in Google docs, together with the clinical services team creating collateral and continually updated clinical team slide decks
  • You’ll inform, coordinate and aggregate product feedback tickets in Jira to give insight into the product roadmap, act as SME for both customers and internal teams around clinical services activities
  • You’ll develop new customer and prospect engagement opportunities, particularly around case studies and webinars stemming from clinical perspective
  • You’ll establish new approaches with the clinical leads to ascertaining and tracking the quality of configuration as an aspect of satisfaction and business case fulfillment
  • You’ll engage with clinical executives across our customer base, act as SME around Clinical Services as a key differentiator of our company
  • You’ll report to the Chief Medical Officer in the Clinical Services division of the Company. 
Respect

How You’ll Use Your Professional Skills

  • 2+ years of project management experience in a healthcare setting
  • Experience using Salesforce, Smart Sheets, Google Suite
  • Expert communicator with top-notch written and presentation skills, able to skillfully and independently relate to Kyruus management and staff as well as our Health System customers.
  • Nice to have: PMP or process improvement experience/certification
  Empowerment

How You’ll Know You’re Succeeding

  • Increased numbers of Clinical leader participation (as well as more health systems sending their clinical leaders) in our annual Clinical Summit and ATLAS
  • NPS participation and target scores reached
  • Reach goal percentage of well configured customers
  • Established reproducible scalable processes for configuration

Where You’ll Go From Here

  • Kyruuvians in the Clinical Operations Director role can move in a more linear career path to a Senior Director, Clinical Operations.
  • Kyruus also loves to see an internal transfer. If a linear career path is not what you’re looking for, you can work with you manager and HR to explore lateral moves to other parts of the organization as you continue to grow with us. 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • FlaskLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • GoodDataAnalytics
    • InVisionDesign
    • SalesforceCRM

Location

51 Melcher Street, Boston, MA 02210

An Insider's view of Kyruus

What's something quirky about your company?

We Kyruuvians add k’s and “:u”s to commonly used words, tools, APIs, pretty much anything that contributes to our own growing lingo. For example, we have an employee recognition program that’s called Ku:udos, Kamunda is Kyruus API wrapper for Camunda (a workflow engine), Downloadu:ur is a tool to deliver reports to clients, and you get the idea!

Nausheen

Vice President, Engineering

What's the biggest problem your team is solving?

Our platform ingests, parses and organizes data from health systems' provider and scheduling data, providing customers with a platform to make finding a doctor and booking an appointment as easy as booking a seat on a flight. Scaling our match capabilities with new sources of data, algorithms and presenting it simply are current areas of focus.

Chris

CTO

What are Kyruus Perks + Benefits

Kyruus Benefits Overview

We have free snacks/food/drinks, awesome health/dental/vision benefits, Wellness + Commuter reimbursement, performance bonus, unlimited vacation, and more.

Culture
Volunteer in local community
Resilient Coders, Cradles to Crayons, Greater Boston Food Bank, United Way, Breakthrough Greater Boston, RAINN
Friends outside of work
Intracompany committees
D+I Group, Women in Product Development, Book Club
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
You betcha! Healthy = Happy. 300$ a quarter to spend on things that make you a better you!
Retirement & Stock Options Benefits
401(K)
Company Equity
Share in our success!
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Eligible employees get 20 days of paid sabbatical after their first 6 years of working at the company.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Annual/Quarterly Launch Parties, Trivia/Game/Movie Nights, Ice Cream Socials, Scavenger Hunts just to name a few and, of course, just good ol' fashions drinks and/or food after work.
Game Room
More boardgames than you'll ever be able to play in a lifetime! Videogames too. Favorites - SmashBro's, RocketLeague, Halo 1 (pistols), MarioKart / Diddy Kong, 007, Conquers BFD, any N64 game really.
Stocked Kitchen
Of course. Seltzers (salsa?), candy, snacks, chips, all the things.
Some Meals Provided
Catered lunch on Fridays.
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings weekly.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.

Additional Perks + Benefits

We have all the standard tech company perks (perhaps minus some of the "google-level" stuff like volleyball courts/sleeping pods/trips to the real Hogwarts/personal helicopters, tame+alive helper dinosaurs/etc) but what sets us apart is our people. We care about our mission - making healthcare better - and it comes through in our culture. Not only are Kyruuvians the smartest folk on the block (you wont hear us say that btw) we are also some of the most kind, caring, and helpful humans one could hope to meet.

Working here, and being part of this team is truly awesome.

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