Company Overview:

Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient’s healthcare experience, both in and out of the doctors office.  Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and treatment, particularly for diagnoses that require expensive procedures or medications.  To that end, we build software that is expressly designed to ensure the appropriate plan of care is understood and expeditiously approved, so that patients and doctors can focus on health, rather than payment or administrative hassles.

Opportunity Overview:

The Cohere Health Client Support Technician is a hybrid on-site role in Boston, MA and must possess a variety of technical skills including the configuration, troubleshooting, and logistics of laptops. The ideal candidate will thrive in a fast paced startup with the ability to wear many hats while prioritizing customer focus. Process on-boarding and off-boarding of users to various systems, streamlining and documenting existing workflows. This is a full-time permanent hire position.

What you will do: 

• On-Site support of Boston office (hybrid setting), including troubleshooting of end user technical issues
• Manage logistics of equipment and shipping
• Provisioning and deprovisioning of laptops and IT equipment

• Experience in providing desktop support for MacOS, including support services such as Jamf

• Practical hands on experience assisting internal users with Information Systems and troubleshooting technical issues 

• Communicate complex technical solutions to all levels of management

• Must be willing to learn and grow IT skillsets as the business evolves
• Ability to work with ticketing systems and manage security related incidents
• Asset management experience, including inventory management
• Experience in MacOS, ChromeOS, and Google Workspace
• Experience supporting a distributed team

Your background & requirements: 

• 5 years of experience
• Excellent communication skills (verbal and written)

• Strong analytical, troubleshooting and critical thinking skills

• Excellent organizational skills with the ability to multi-task, prioritize and manage time effectively while also ensuring accuracy of work through close attention to detail

• Understand business implications of decisions and have ability to exhibit sound and accurate judgment

• Proven ability to work in a fast paced environment with changing priorities and tight deadlines

• Proven ability to deliver timely, accurate work and demonstrate good follow-through

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.