About Panorama:

Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 900 school systems serving ten million students have adopted the Panorama platform as paying customers including the entire states of Iowa and Hawaii as well as large districts like New York City, San Francisco, and Dallas. School systems turn to Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics, attendance, behavior, and college readiness, and then coordinate action to support each child. Panorama’s platform also helps educators collect data about non-academic factors that are key to each child’s success in school and in life, such as social-emotional skills, safety, teacher-student relationships, and family engagement. Panorama has raised $45 million from Emerson Collective, YCombinator, Spark Capital, Owl Ventures, Uncork, and others.

About the Role:

We're looking for a Client Success Manager to join our growing team and support a portfolio of 50-70 clients in our portfolio of districts. As a Client Success Manager, you will be an expert in Panorama products your portfolio of clients to use our toolset, supports technical customizations in the back end, and provides timeline supports to ensure your clients launch projects successfully. Your focus will be ensuring smooth client experience with survey and platform launches with a focus on client engagement and on-time renewals. In addition to using Panorama products, you will use Excel in a lot of your work.

Key Responsibilities

• Manage a portfolio of 50-70 clients that use Panorama products driving high levels of engagement with our platform and product offerings
• Onboard new clients and provide Product Education resources to help them navigate Panorama tools and introduce them to best practices to ensure they can self-serve 
• Communicate effectively, professionally and with empathy with clients via phone calls and email to ensure that they have an exceptional customer experience 
• Serve as a thought partner including but not limited to leading planning calls, recommending content, facilitating report calls, and helping clients understand and act on their data
• Work closely with our Product Support team to address technical challenges and ensure reports look as expected so they can act on the data
• Complete technical work and collaborate with Support to enable survey delivery 
• Collaborate with our Product Education team to ensure clients have the resources they need to self serve within the platform
• Submit technical support tickets to our Engineering team to address issues within the platform 
• Leverage one-to-many communication strategies to effectively support your client base at scale
• Act as a voice of the customer within Panorama to help the team better understand and improve client experience through our tools and services

What We're Looking For

• You have experience with customer management and client relations for a high volume of clients or stakeholders 
• You have collaborated with cross functional support teams 
• You have experience learning new tools and platforms and troubleshooting technical issues
• You are organized and detail-oriented, with a proven ability to manage a number of projects on tight deadlines with a high level of accuracy
• You have experience using Excel formulas and analyzing data
• Strong quantitative skills with ability to translate data into insights and action 
• You are motivated by process improvement that drive efficiency in your work; looking for ways to systemize client support to make it more consistent and enable our clients to self serve
• Experience in the Education industry is a plus
• Experience in high growth organization is a plus

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer.