Chief of Staff at Wistia

| Cambridge
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The Director of Business Operations and Chief of Staff will be responsible for the company operating effectively and efficiently as we scale. More specifically, they should be implementing systems and processes that help us scale faster. Additionally, they will serve as go-to problem solver for the business on ad hoc strategic initiatives, major operational initiatives, or special projects.
Key Responsibilities

  • Designing and managing the company operating system and strategic planning process
    • Managing strategic planning process and business reviews (annual planning; quarterly business reviews + planning; monthly reviews, etc. Set cadence, define outcomes / outputs, define templates, establish timelines, facilitate conversations, ensure follow-ups, etc.)
    • Establishing mechanisms for managing company-wide initiatives and overseeing adherence
    • Establishing and running mechanism(s) for monitoring progress vs. OKRS on ongoing basis; ensure company stays accountable for results
    • Integrating resource planning better into planning process
    • Building / managing company-wide calendar partnering closely with Head of Workplace Experience + Senior Management Team.
  • Serve as a thought partner and advisor to members of the senior management team.
  • Leading high-impact cross-functional initiatives as needed.
  • Building the systems and processes that enable us to grow + scale effectively + efficiently (this includes the aforementioned operating system but also other operating norms re: meetings + communications). As we grow and scale, how the company operates will need to change. The Director of Business Operations will be responsible for anticipating our changing needs and adapting our systems, processes, tools, etc accordingly.
  • Managing our hybrid model. As hybrid work increasingly becomes the norm, we need to ensure our hybrid model is serving the needs of the business + employees. The Director of Business Operations will partner closely with leadership and the People team to ensure that our hybrid model is doing that.
  • Facilitating and coordinating senior management team operations. The Director of Business Operations will help ensure that the senior management team is operating at a high-level and using its time most effectively by among other things setting SMT meeting agendas, facilitating conversations, etc.
  • Driving strategic and operational communications, both internally (company-wide) and with the Board.
    • Define channels, frequency, etc for company-wide communications
    • Identify content / messages needed to be communicated company wide
    • Propose AHM and Board Meeting agendas + oversee development of materials for those meetings
  • Overseeing and managing business tools and systems. The Director of Business Operations will be responsible for overseeing the selection, implementation, and ongoing management of business-wide tools (e.g., communication, collaboration, documentation tools) as well as our relationship with IT vendor. Functional-specific tools (e.g., Finance tools, MarTech, etc) will continue to be managed by those functions.
  • Managing the Business Operations team. Build and manage the Business Operations team as the organization grows.
  • Executing special projects as needed.


Qualifications

  • Has a track record of success and driving impact
  • Is a strategic thinker with strong business acumen and aptitude for solving ambiguous problems
  • Is a systems thinker with a strong operational mind. Adept at building systems and processes that scale
  • Is able to lead and drive change through influence
  • Has excellent written and verbal communication skills, deft at adapting messaging / tone to various audiences
  • Is a strong collaborator and team player AND able to work independently
  • Is proactive, pragmatic, and a self-starter

About Wistia
We try to ensure Wistia is an inclusive and diverse place where everyone feels happy, fulfilled, respected, comfortable, and welcome. We’re proud to be an equal opportunity workplace. We care a lot, so our benefits are actually benefits, not just the fun stuff like swag and snacks in the office (though we also have lots of those too!).
We know the biggest investment we can make is in our employees, so we provide:

  • A great compensation package
  • 401k with 3% company contribution, regardless of whether you contribute
  • Profit Sharing!
  • Flexible hours
  • Fully paid healthcare coverage for you and your family (including dental) and a healthcare FSA
  • Up to 16 weeks paid family leave
  • Flexible vacation and sick leave
  • Transportation subsidies

Location/Remote Opportunities
We have a beautiful office in Cambridge, MA, but we’re all working remotely (all 100+ of us) right now. Permanently remote applicants will be considered, but we’ll give priority to local applicants, those willing to relocate, and those within 3 hours of EST.

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Technology we use

  • Engineering
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Location

A couple blocks from Mass Ave in Central Square! We're spoiled with tons of delicious food options for all tastes and an unmatched view of the highly frequented Tudor St dog park.

An Insider's view of Wistia

How would you describe the company’s work-life balance?

Wistia provides a work-life balance superior to other companies that I have worked for. Management is considerate and encourages time spent away from our desk. Wistia truly cares about its employees both in and out of the workplace.

Patrick Bryant

Account Executive

What projects are you most excited about?

I'm really excited about the work my team and other teams at the company are currently doing to modernize integral parts of our codebase. I'm learning a lot about working with legacy code, identifying patterns that can be improved in the code, and recreating user stories in different frameworks and technologies.

Suruchi Devanahalli

Engineer II

How has your career grown since starting at the company?

I started at Wistia as a Customer Champ, truly the beginning of my career. I was encouraged to keep learning about what interested me, which led me into quality engineering. And now I'm grateful that Wistia gave me the chance to grow into that role working on making our product more robust for our customers.

Melany Vázquez Heredia

Quality Engineer

How do you empower your team to be more creative?

At Wistia we strongly encourage each individual to bring their entire self to work. We debate which state makes the best pizza, which snack deserves the “king of all snacks” title, and more. Approaching work this way in a carefree yet respectable way helps create an environment that is a great incubator for new ideas.

Uzoma Egbuchulam

Manager of Customer Support

How do you collaborate with other teams in the company?

My favorite way of collaborating with others teams is by creating a space where ideas flow and feedback is encouraged. I always communicate project goals—having everyone aligned early on is essential to any project I work on. I also remind myself that, yes, they are on another team in theory, but we're all still one team at the end of the day.

Vanessa Luis

Growth Marketing Manager

What are Wistia Perks + Benefits

Wistia Benefits Overview

Wistia makes a point to invest in our people. That's why we cover 100% of healthcare for employees and all of their dependents. It's why we provide 16 weeks of parental leave not just for primary parents, but also for secondary parents. It's why we offer unlimited PTO. Take a look at some more of our perks and benefits.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Wistia offers a month long sabbatical to employees who reach the 10 year mark.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Wistia has a ping pong table in the common space, giant connect4 and a shuffle board on the rooftop deck, and we even to regular game nights for the board game lovers out there!
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
From Skiistia to runners there's an interest group for everyone at Wistia.
Relocation Assistance
Wistia offers relocation assistance when moving is required for the job.
Fitness Subsidies
Employees are eligible to get cash back for gym memberships through our health care provider.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Customized development tracks
Paid industry certifications
All Wistians have access to a learning and development budget for taking courses/certifications and also for attending conferences.

Additional Perks + Benefits

Wistia is a People First company. We believe in taking care of our people and rewarding them for helping to make Wistia awesome. We take play seriously, but what really makes us stand out is the way that we work. There is no team more creative and collaborative than Wistia (our biased opinion). Want to get an idea of what we mean? Binge some of our video content, and you might start to feel like you know us.

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