At Markforged, we are on a mission to unlock the next 10x of innovation in design and manufacturing. We build an Industrial 3D Printing Platform to liberate designers and engineers from decades-old, slow part creation processes. NASA, Google, Ford, Amazon, Siemens and thousands of companies in 50 countries use Markforged to print same-day prototypes and produce stronger end-use parts than they did before. With Markforged, customers are able to ship 50X faster, spend 20X less, and build products that are 23X stronger.

We need exceptionally talented and versatile people to join our team in Watertown, MA and support our growing network of Channel Partners. If you have previous 3D printing experience (personal or professional), and can effectively troubleshoot technical concepts, clearly communicate solutions to issues as well as drive Customer Success through effective Channel support, we would love to talk to you. We are looking for a dynamic and driven individual to join our Customer Solutions Team.

Here at Markforged, Channel Solutions Specialists will represent Markforged to our Channel Partners and end users helping them solve issues while also working with our Customer Solutions Engineers on advanced troubleshooting. In this role, you will hold Channel Partners accountable for their performance through and feedback while also being a trusted partner taking their input to the product and engineering teams. You will have excellent communication skills and proven customer facing technical experience.

As a Channel Solutions Specialist, you will:

• Remotely support and our partners and their customers.
• Monitor the statistics, provide feedback and ensure excellence in the performance of our partner's customer support.
• Provide formal feedback on partner to Markforged Sales and Operations Leadership.
• Act as tier two support for complex issues.
• Work with the Customer Solutions Engineers and Print Systems team on escalated issues
• Collect detailed customer success and product performance data to report to Engineering.
• Mentor and train channel partner technical representatives.
• Represent Markforged professionally to our partners and customers and skillfully manage interactions all the way through to a resolution

What we look for:

• Engineering degree (Bachelor’s or higher) or relevant work experience required.
• 2+ years of customer facing experience ideally in a technical support or customer service role.
• Excellent writing skills and interpersonal communication.
• Knowledge and/or hands-on experience with 3D Printers highly desired.
• Exude patience, grace, and a sense of humor.
• Ability to travel regionally. Travel could be 10-25% annually.

Markforged values the differences among our employees and provides equal employment opportunities to all employees and applicants for employment. These differences include but are not limited to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. This goal emphasizes the development of inclusive work environments that capitalize on each employee’s skills, experience, and unique perspectives as we strive to achieve an unparalleled standard of excellence. To all recruitment agencies: Markforged does not accept agency resumes. Please do not forward resumes to our jobs alias or Markforged employees. Markforged is not responsible for any fees related to unsolicited resumes.