Channel Customer Success Manager
Greater Boston Area
Channel Customer Success Managers (cCSMs) at Klaviyo play a critical role in developing and supporting our agency partner ecosystem. Our Partner Program mission is to deliver exceptional assistance to our Partners and their customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed their expectations. We are looking for a cCSM who is passionate about providing the best experience to Partners and their end clients as they scale their businesses with Klaviyo.
- Be passionate about partner success and establish yourself as the trusted advisor for 30-40 agencies
- Support our agency partners in helping to deliver value through product knowledge and strategy to their end clients
- Contribute feedback to Product/Engineering on product improvements that will enhance agency engagement
- Work to set priorities and evaluate agency health based on key metrics
- Quickly become an expert in the Klaviyo product
- Travel: up to 10%, to meet and develop relationships with our agency partners/events
We Are Looking For People Who Have:
- 2+ years of experience managing and nurturing complex partner relationships
- 2+ years experience in SaaS or email marketing
- Excellent organizational and project management skills.
- Excellent communication both written and verbal skills.
- An ability to adapt in a quickly changing environment with changing priorities
- Strong organizational and prioritization skills
Klaviyo is a team of people who are crazy motivated by growth.
It’s what we help our customers do: grow their businesses by making it possible and easy for them to use their data to power better marketing.
It’s how we behave as individuals: we’re all deeply passionate about learning.
It’s how we manage our business: we have thousands of paying customers, we’re profitable, and we’re growing insanely fast.
And it’s what our culture is all about. Working at Klaviyo means you’ll work on things you never imagined you would; you’ll grow in ways you didn’t consider possible; and you’ll do the best work of your career with people who are just as motivated and talented as you are.
Your curiosity has led you this far, so if this sounds like your ideal place to work, please apply!
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