Canada Retention Specialist
Meet CarGurus—the #1 visited online car shopping website in the US. At CarGurus, we’re building the world’s most trusted and transparent automotive marketplace where it’s easy to find great deals from top-rated dealers.
Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data and its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms and innovative data analytics, we provide unbiased validation on pricing, dealer reputation and vehicle history.
This role will focus on working with retaining existing CarGurus dealer clients in Canada. The primary challenge of Dealer Account Specialist, Retention will be to increase customer retention and boost customer performance. Additionally, the Dealer Account Specialist, Retention will work closely with the Manager of Dealer Relations analyzing causes of retention and providing actionable solutions to drive down company churn.
The Dealer Account Specialist, Retention is a role focusing on saving cancelling accounts. You will manage upwards of 100 opportunities at a time
and be charged with retaining a certain percent of those accounts. Your commission will be based on save rate and total MRR saved. The Dealer
Account Specialist, Retention will focus specifically on Canadian accounts. CarGurus’ Dealership customer base has various feedback and questions
about CarGurus platform, so candidates will need to wear a customer service hat and be able to listen and respond to dealers and solve their issues in a timely manner. In this role, candidates must also be comfortable conveying issues to the rest of the CarGurus organization. Candidates must bring strong analytic, presentation, and problem-solving skills. As team members will have retention-focused sales numbers along with an expectation of upsell and cross-sell attempts.
Who You Are:
- An existing member of Team Canada
- Bachelor’s degree
- 1-2 years of market experience
- Strong sense of customer service
- Good organizational & problem-solving abilities
- Strong analytical background
- Proficiency or advanced proficiency with Salesforce & Excel
- Strong internal motivation
- Proven track record of driving consistent results
CarGurus Culture:
At the core of our company culture is a spirit of innovation, curiosity and collaboration. True to our start-up roots, we’re nimble, flexible and hardworking. We have a great respect for testing and learning and a healthy aversion to scheduling meetings to discuss meetings. Lunch is catered daily. Gym membership is free. Foosball and ping pong are played often. Now a publicly-traded company, we’re as committed as ever to cultivating the culture that got us here.
In addition to the US, CarGurus operates sites in Canada, the UK and Germany with other markets on the horizon. Our offices are located in Cambridge, MA, Detroit, MI and Dublin, Ireland. If you’d like to learn more, please visit our careers page.