Catalant helps the world’s leading organizations get from strategy to execution faster. Our Platform empowers organizations to work with greater agility to accelerate growth, drive efficiency, and rapidly innovate. 

Trusted by more than 30 percent of the Fortune 100, the Catalant Platform enables business leaders to organize and gain visibility into mission critical work, access and dynamically deploy both internal and external resources, and track the speed, quality, and impact of work to drive better business performance. Access to our robust Expert Marketplace of over 55,000 independent experts and 1,000 boutique consulting firms helps organizations fill in critical capabilities and capacity gaps on high-priority projects. 

Our investors include General Catalyst, Highland Capital, GE Ventures, and Greylock Partners. 

We’re looking for curious, scrappy, talented people with a bias for action to join our team. Your next big thing is already here.

As our Business Systems Manager, you will be the technical owner and architect of Catalant’s enterprise business systems. You will report to the Director of Operations and work closely with sales, finance, and marketing leadership to execute on cross functional objectives. You will research, develop, and implement best practices across all systems to promote efficient day-to-day operations and to provide superior data for decision making. 

What you’ll do:

• Serve as the primary technical SME and owner of all key platforms supporting the Sales and Finance organizations (Including: Salesforce, NetSuite, Scribe, Xactly, and Outreach)
• Serve as the primary technical SME and owner of all related system integrations
• Ensure the cleanliness of new data and lead efforts to cleanse existing data
• Collaborate with Finance Operations to ensure optimal order-to-cash workflow management across all sales and finance touchpoints
• Collaborate with Marketing Operations (owner of marketing systems) to ensure optimal inbound lead flows and lifecycle management, across all sales & marketing touchpoints and hand-offs
• Collaborate with Sales Operations to ensure the optimization of the sales process and related forecasting/pipeline reporting
• Collaborate with Business Operations team to ensure delivery and validity of data to support the analytics program
• Oversee the development and delivery of system related documentation and training
• Drive change management for the delivery of significant systems related projects
• Manage a team of three, including a Finance Systems Admin, a Sales Systems Admin, and an Operations Support Analyst
• As needed, field internal support requests that are escalated to you; identify opportunities for ‘preventative care’ via technical improvements or additional training
• Optimize processes for scalability, repeatability, and efficiency; ensure harmonious working of tools ecosystem, especially all integrations to/from Salesforce, Netsuite, including the integration with Catalant’s platform

What you’ll bring:

• Driven to improve processes and passionate about operational efficiency
• Enthusiastic about data and maniacal about data quality
• A detail-oriented, structured thinker, with ability to conceptualize complex systems and processes to spot errors or inefficiencies
• A self-starter, with the ability to prioritize and balance long-term execution while triaging multiple new requests per day
• An effective communicator, can adapt to technical and non-technical audiences
• Comfortable with project management, taking the lead on initiatives to improve data and processes
• Ambitious to build on a new function at a rapidly growing company, with desire to grow a team as needs of sales and marketing engines expand

Preferred Qualifications:

• 2+ years’ experience with Salesforce.com Sales cloud administration and/or equivalent certifications; experience owning an org or at minimum significant enhancements related to core sales and finance processes
• 4+ years professional experience
• Familiarity with Salesforce Apex classes and/or system limitations
• Exposure to NetSuite, Marketo or equivalent systems
• Experience managing a technical team
• Experience with project management
• Experience establishing change management best practices