Business Operations Team Lead at Toast

| Greater Boston Area
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The Business Operations Team Lead will oversee a team of individuals responsible for handling the operational support for the SMB channel. This person will help scale and manage the Business Operations team which is the “go-to” team for Sales and Customer Success, improving processes to close and onboard new business efficiently and effectively. 

This role provides a great opportunity to demonstrate leadership skills in building and challenging a high performing team and managing with metrics. It will require structuring a team for success, helping them problem solve and resolve issues as they arise, and acting as an escalation point. Responsibilities include strategic initiative execution, team management, process improvement, and assisting sales in closing new deals.

Key Responsibilities

  • Manage a team of Business Operations Representatives, ensuring work is completed in an accurate and timely manner in line with our SLAs
  • Handle escalations and work cross-functionally with senior leadership across Sales, Services, Billing, Financing, Legal and Payments
  • Understand all of Biz Ops’ processes and procedures; constantly improve upon them to gain greater efficiency and accuracy
  • Drive and manage data analysis in order to identify trends and help drive future recommendations

Qualifications

We are seeking a highly organized, tech-savvy, intellectually curious candidate with excellent communication skills and the ability to learn quickly.

  • 3-5 years of relevant work experience
  • Experience managing an effective team
  • Ability to work with key stakeholders throughout various levels of management and to influence others
  • Excellent oral and written communication skills
  • Extreme attention to detail
  • Strong time management and sense of urgency
  • Confidence prioritizing and making time-sensitive decisions in a fast-paced environment
  • Metric driven and operationally minded
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it
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An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are some things you learned at the company?

Where should I start? For hard skills, I’ve learned more than I ever thought I would about Excel and Salesforce. I’ve also learned what it looks like when a company not only talks the talk, but walks the walk. We’ve been able to execute on what we’ve set out to do because we are willing to try new things, make mistakes, and learn from them.

Matt

Payments Relationship Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in Local Community
Partners with Nonprofits
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Daily Stand-up
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious Bias Training
Someone's Primary Function is Managing the Company's Diversity and Inclusion Initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team Workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company-Sponsored Family Events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and Learns
Cross-Functional Training Encouraged
Promote from Within
Mentorship Program
Time Allotted for Learning
Online Course Subscriptions Available
Customized Development Tracks
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