Toast
We power successful restaurants.
Boston, MA

Business Operations Team Lead

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The Business Operations Team Lead will oversee a team of individuals responsible for handling the operational support for the SMB channel. This person will help scale and manage the Business Operations team which is the “go-to” team for Sales and Customer Success, improving processes to close and onboard new business efficiently and effectively. 

This role provides a great opportunity to demonstrate leadership skills in building and challenging a high performing team and managing with metrics. It will require structuring a team for success, helping them problem solve and resolve issues as they arise, and acting as an escalation point. Responsibilities include strategic initiative execution, team management, process improvement, and assisting sales in closing new deals.

Key Responsibilities

  • Manage a team of Business Operations Representatives, ensuring work is completed in an accurate and timely manner in line with our SLAs
  • Handle escalations and work cross-functionally with senior leadership across Sales, Services, Billing, Financing, Legal and Payments
  • Understand all of Biz Ops’ processes and procedures; constantly improve upon them to gain greater efficiency and accuracy
  • Drive and manage data analysis in order to identify trends and help drive future recommendations

Qualifications

We are seeking a highly organized, tech-savvy, intellectually curious candidate with excellent communication skills and the ability to learn quickly.

  • 3-5 years of relevant work experience
  • Experience managing an effective team
  • Ability to work with key stakeholders throughout various levels of management and to influence others
  • Excellent oral and written communication skills
  • Extreme attention to detail
  • Strong time management and sense of urgency
  • Confidence prioritizing and making time-sensitive decisions in a fast-paced environment
  • Metric driven and operationally minded
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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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