Business Operations Associate

| Somerville

Owl Labs’ mission is to solve a problem we’ve all experienced: meetings suck, and they are especially painful for the remote participants on the other side of the call. Considering the rapid growth in remote and distributed work, this is a perfectly timed problem for Owl Labs to solve. The market is hungry for products and content that make remote and distributed work better.

With $7.3M funding from Playground Venture’s Andy Rubin (co-founder of Android) and Boston’s Matrix Partners, Owl Labs created the Meeting Owl, a 360° smart video conferencing camera that sits in the center of the table and uses robotics algorithms to automatically highlight different people as they talk. After launching the product in June 2017, thousands of companies have purchased the Meeting Owl, saying it offers the most natural and inclusive meeting experience they’ve ever seen.

Job Description:
We’re looking for a Business Operations Associate that wants to gain exposure to and experience in a business operations role. Must be hands-on, a results-oriented team player, excellent communicator, and able to work autonomously.

 

In this role you will:

  • Optimize, automate and own workflows to keep operations moving forward smoothly.
    Implement continuous improvements to how hardware is delivered into the hands of customers.
  • Coordinate with Sales and manage the end to end customer purchase order process. 
  • Work with the support team to process returns and refunds.
  • Assist in making strategic decisions on improving the efficiency of current business systems.
  • Bring your own ideas to the team for how we can improve and streamline our operations.
  • Gain experience in a venture-backed hardware startup and have a direct impact on it’s success.

Application Requirements:

  • Bachelor's degree
  • 3+ years of relevant work experience
  • Superior organization, attention to detail, and communication skills
  • Ability to learn and execute new tasks
  • Ability to thrive under pressure while meeting tight deadlines

 

The best candidates will have:

  • A problem solver’s mind, always thinking about what we can do next
  • A self-driven sense of motivation
  • A “no job is too small” mentality
  • The desire to meet and exceed measurable performance goals
  • The ability to work efficiently with cross functional teams
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Location

Owl Labs is located in the heart of Union Square, Somerville. Bustling with restaurants and bars, Union is also home to the annual Fluff Festival.

An Insider's view of Owl Labs

What's something quirky about your company?

We practice what we preach. Employees work at our Somerville HQ, across the US, and often are a hybrid mix of in-office and remote. We all work hard, and so we believe in working whenever you're at your best.

Rebecca

VP Marketing

What are some things you learned at the company?

This is my first startup, and I expected that the pace would be fast. I've also learned how to remove barriers, navigate processes, and anticipate others' needs to keep things moving quickly and efficiently.

Amy

Head of Operations

What is your vision for the company?

I've witnessed the gaps in technology that make it exceptionally hard for remote participants to be seen, heard and most importantly, understood. I'm thankful to be working with the extraordinary team at Owl Labs to bring high fidelity collaboration to life and making the future of work a tangible reality.

Frank

CEO

What are Owl Labs Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Game Room
Our game room includes Foosball and Pinball Machine.
Parking
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