Bilingual Customer Success Associate
Company Description
Have you imagined working in an environment driven by a passion and desire to not only outperform, but also outbehave the market? Since 2009, Flywire has been that company, creating solutions that break barriers, and teams that always look at the next disruptive way to move Flywire and its customers into the next phase of global payment solutions.
Job Description
Key Responsibilities
- A confident communicator who will excel in conveying solutions and training via phone, email, and chat to Flywire customers.
- A determined problem solver willing to focus and commit in finding the best solution for the customer.
- A relationship builder who is empathetic and able to understand the world in someone else’s shoes.
- Technically curious to build, configure, and edit customized payment experiences for new and existing customers.
- Interested in gaining a deep knowledge of various software platforms, dashboards, and technical programs.
- Globally minded and passionate about collaborating with international Flymates around the world.
Qualifications
FlyMate Skills & Qualifications
- BA/BS degree
- Loves solving tough problems and coming up with solutions to help our customers
- 1-2 years of experience preferred
- Bilingual in English plus another language (French or Spanish or Mandarin)
- International experience
- Prior experience with Salesforce and/or Zendesk will be an added advantage
This role within Flywire allows you to understand what we do from various aspects as you will be trained and involved in many different aspects of the payment and operations process. Come be a Flywire ambassador in a role where you get the opportunity to interact with various FlyMates as well as customers from all walks of life!
Additional Information
With over 30 nationalities across 9 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.