Associate Service Desk Engineer
ezCater is the world’s largest online marketplace for catering – a $60+ billion market in the U.S. We make it superbly easy for businesspeople to find and order great food for meetings and events, and we help our catering partners grow their business. We’re backed by $320 million in venture funding and in early 2019 were valued at $1.25 billion. Our mission is to power the world’s catering, and we’ll make it happen – even more surely if you come help us.
We are looking for a customer-focused, hands-on Service Desk Engineer, for our Boston office, to join our talented Corporate IT team. You will help support a growing diverse team of marketing, sales, support, and engineering specialists.
Serving as the initial point of contact for all technical inquiries, you will gather and analyze information about the user's issue to answer basic questions to determine the best way to resolve their problem.
What you’ll do:
- Support our growing company with their technology needs
- Help manage the IT Support ticket queue and resolve ad-hoc technical support requests
- Be the Initial point of contact via telephone, email or live chat to provide technical support for hardware, operating systems, and/or applications
- Provision, maintain and support the equipment and services that our employees use to do their jobs as well as manage inventory of hardware and software
- Troubleshoot hardware and software problems with Apple and Windows products (including desktop and laptop hardware) as well as our VoIP solution
- Support and maintain user account administration for employee on-boarding, off-boarding, and application access
You have:
- 0-2 years in a customer service role
- Outstanding customer service skills, with the ability to empathize and professionally troubleshoot and resolve user issues
- Willingness to learn from your teammates
- A very strong work ethic
- The ability to communicate clearly and professionally, both verbally and in writing.
- Pride in your work and enjoy helping others in a fun environment by energizing people through your passion while maintaining composure
- An ability to be innovative, responsible, trustworthy, respectful, friendly, dependable, and flexible.
- Proficiency with troubleshooting all Windows and OSX Operating systems.
What you’ll get from us:
Importantly, you’ll get a tremendous amount of authority and autonomy. You’ll own your outcomes and see measurable results for your efforts. With ezCater’s radical transparency and trust, you’ll have open access to the data that drives our decisions. ezUniversity sessions will provide plenty of opportunities to expand your mind.
At the same time, you’ll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.
Oh, and here’s what else you’ll get: Market salary, stock options you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K, health/dental/FSA, long-term disability insurance, subsidized T-passes, a great office in the heart of Boston, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon.
ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.