Associate IT Support Engineer
In 2007, two software engineers and serial entrepreneurs founded a technology company, ezCater. Today, ezCater is the only nationwide online marketplace for business catering in the United States a $23.9 billion market. Our 3M+ on-time ratings and reviews, our 60K+ caterers and restaurants, and our 5-star customer service make it superbly easy for business people to find and order great food for their meetings and events. We’re backed by Insight Venture Partners, Iconiq Capital, and Wellington Management, we're on a path to $1B in 2019, and we'll get there - even more surely if you come help us.
We’re looking for smart, friendly, and collaborative technologists to help us reach our technology goals. These include decomposing our existing platform into micro-services and building new products, like ezManage, from the ground up.
We’re looking for a top-notch, hands-on Associate IT Support Engineer to help our small and talented Corporate IT team. You will help support a growing diverse team of sales, support, and engineering specialists.
Serving as the initial point of contact, you will gather and analyze information about the user's issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem.
What you’ll do:
- Support our growing team with technology needs.
- Help manage the IT Support ticket queue and ad-hoc technical support requests
- Help train employees on new and existing tools used by their departments
- Be the Initial point of contact via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications
- Provision, maintain and support the equipment and services that our employees use to do their jobs as well as manage inventory of hardware and software
- Troubleshoot hardware and software problems with Apple and Windows products (including desktop and laptop hardware) as well as VOIP phones
- Support and maintain user account access including on-boarding, off-boarding, and account updates
You have:
- 0-2 years in a customer facing IT support role
- Outstanding customer service skills, with the ability to empathize and professionally troubleshoot and resolve user issues
- The ability to communicate clearly and professionally, both verbally and in writing.
- Pride in your work and enjoy helping others in a fun environment by energizing people through your passion while maintaining composure
- An ability to be innovative, responsible, trustworthy, respectful, friendly, dependable, and flexible.
- Proficiency with troubleshooting all Windows and OSX Operating systems.
- Knowledge of Network troubleshooting, including connectivity issues.
Here’s what you’ll get from us:
Importantly, you’ll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.
Oh, and here’s what else you’ll get: Market salary, stock options you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K, health/dental/FSA, long-term disability insurance, subsidized T-passes, a great office smack-dab in Boston’s Downtown Crossing, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon.
ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.