Associate Guest Onboarding Consultant
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
The Associate Guest Onboarding Consultant (AGOC) provides our customers with training and solutions of Toast modules. Support Toast clients with a variety of Digital Ordering suite offerings, module configuration and successful activation with the customer’s POS System. Working cross functionally with Sales, Onboarding and other teams to benefit the long-term needs of our customers, creatively pioneering and piloting new Toast methods.
About this roll* (Responsibilities)
- Configure, consult, and enable Toast customers on products, set up and best practices.
- Partner with Customers to ensure successful activation and maximize the adoption of purchased products.
- Manage a portfolio of clients to understand their needs, overcoming operator constraints or hesitance with change.
- Suggest value added features and benefits of compatible products.
Do you have the right ingredients*? (Requirements)
- Organized and professional. Independently correspond with customers (via email, video, phone and text), coordinate training, meetings and share information.
- Lead customer through orientation, manage deadlines and expectations.
- Desire customer facing experience in the restaurant industry and POS knowledge.
- Ability to communicate complex technical information in an easy manner.
- Experience of G-Suite, Slack and Salesforce is helpful.
Our Spread of Total Rewards
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
*Bread puns encouraged but not required
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.