Associate Director Technology Change Management at Humana Studio_h

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Description

 

The Associate Director IT Change management will have accountability for ensuring projects (change initiatives) meet the objective on time and on budget by increasing employee adoption and usage. This person will focus on technology change – including changes to business systems, technology processes, roles and organization structures. The primary responsible will be creating and implementing change management strategies and plans for the CECP Enterprise Platform that maximize employee adoption and usage and minimize resistance. The Associate Director of Technology Change Management will work to drive faster adoption, high ultimate utilization and great proficiency of the change that impacts employee in the organization to increase benefit realization, value creation, RPO and the achievement of results and outcomes.

 

Responsibilities

 

Be a part of the technology team -- Be a strategic leader in cutting edge Healthcare technology!


Humana is seeking an Associate Director of Technology Change Management that will be a strategic thought leader and report to the Director of Enterprise Customer Experience Technology. The successful candidate will be a hands-on, participative manager who will lead change efforts for CECP.  Implementing communication, training strategies, lead and facilitate the change management IT processes for CECP within the organization. The role will play a critical part in partnering with the IT leadership team to ensure delivery excellence for this critically important omni-channel platform.

Provides coaching to executive leaders sponsoring the change as well as all levels of management as they help their direct reports through transitions. To do this, the Associate Director of IT Change Management coaches the project sponsors on change management best practices, lessons learned and trends, while designing a tailored change management solution that delivers value and project success. This role also coaches project teams in how to integrate change management activities and principles into their project plans. Fully manages the change management project portfolio from development to execution. Leads the agile change management team created for a project or initiative and oversees the creation and execution of deliverables for the communications plan, sponsor roadmap, coaching plan, training plan, and resistance management plan.

Applies change management processes and tools to create strategies to drive project success and change adoption required by a project or initiative. Works across multiple diverse teams on highly complex projects, including guiding internal stakeholders on employee experience and change management best practices and approaches. Develops trusted partnerships and acts as a coach for senior leaders and executives in helping them fulfill the role of sponsor for the change required by a project or initiative.

Able to prioritize, delegate, and foster the development of a high-performance team to create an environment driven by creating an exceptional employee experience. Prepares for change by conducting impact analyses, performing stakeholder analyses, assessing organizational change readiness, assessing the magnitude of change, and identifying key stakeholders.

Evaluates stakeholder readiness, desired project results, potential resistance, and performance gaps to facilitate change from the current state to the desired state. Oversees the design, development, delivery, and management of effective change communication and marketing strategies and tactics at various levels of the organization. Oversees the design, development, and delivery of innovative learning strategies ensuring that training programs 

 

Defines and measures success metrics and monitors change progress. Performs qualitative and quantitative assessments of change success and change adoption and develop strategies to address challenges, risks, or gaps. Identifies evolving project deliverables, including changes in project scope and potential conflicts, develops and implements plans to remove barriers and resolve issues.

Consults and coaches project teams to incorporate agile, innovative, and adaptable change management methods to increase the success of projects and initiatives. Provides change management expertise to leaders and teams throughout the enterprise through presenting, teaching, and training. Possesses deep knowledge of change management principles, practices, methodologies, and tools. Demonstrates proven experience in applying these solutions to drive sustainable business results.

Exhibits the ability to work independently and collaboratively in a team environment with a proven ability to build strong relationships. Demonstrates exceptional presentation, facilitation, written, and verbal communication skills with demonstrated ability to develop compelling messaging for diverse audiences and drive groups to consensus and outcomes. Displays growth, learning mindset, ready to promote new ideas and situations regularly. Specific responsibilities include:

 

Partner with Business and IT Teams to deigns an Agile friendly Change Management processes Create a change management strategy, this includes

  • Developing actionable deliverables for the five key change management levers: culture, communication plans, sponsor roadmap, coaching plan, resistance management plan, and program plans
  • Applying a structured methodology and lead change management activities, such as
    • Identify, analyze, prepare risk mitigations tactics
    • Identify and manage anticipated resistance
    • Consult and coach project teams
    • Support communication efforts
    • Support training efforts
    • Integrate change management activities in the program plan
    • Evaluate and ensure IT Readiness
    • Manage stakeholders
    • Track and report issues

               

Role Essentials

  • Advanced business or IT degree
  • At least 10+ years of overall professional experience in a role with change management, strategic planning, operations management, and budgeting
  • Strong analytic, organization and problem solving skills enabling sound decision making
  • Excellent communication (written and verbal)
  • Proven relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
  • Experience with leading people leaders driving a highly engaged and well performing team
  • Demonstrated success driving results through KPI and OKRs management
  • Strong understanding of business strategy and demonstrating delivery of strategy
  • Strategic thinking and planning capabilities; organized and detail-oriented
  • Enthusiasm and self-motivation essential; a confident change-agent; strong presentation skills (oral and written)
  • Experience managing complex program governance and management
  • Experience leading change management for large Business and IT Transformation initiatives
  • Experience with Business/IT Process Improvement, including certifications in Lean Six Sigma.
  • Large-scale technology implementations (call center implementation experience, preferred)

 

Role Desirables

  • Experience with Cloud customer experience CCaaS Platforms
  • Experience in implementing ITSM processes
  • ITIL Foundations Certification
  • Experience in Health Care a plus
  • Experience building an IT Operations team and/or experience in an IT Operations function
  • Technology savvy with experience leading technology teams and managing vendor relationships
  • Knowledge of Humana’s internal policies, procedures and systems
  • Master of Business Administration

Reporting Relationships

You will l report to the Director of IT, Enterprise Customer Experience Technology. This area falls under the CIO of Shared Corporate Solutions  

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Location

Our bright, brand new, open-concept offices are located in the bustling Seaport district surrounded by like-minded high-tech and start-up companies.

An Insider's view of Humana Studio_h

What’s the vibe like in the office?

The Boston office is very open and built to make conversations & interactions easier. It’s easy to reach out to people (at any level) to ask for help, input, or just have a casual chat. There are 2 community managers who also help to plan events throughout the week for associates (e.g., yoga, happy hour, games). It’s a super lively environment!

Nanxi Ling

Experience and Transformation Lead

What projects are you most excited about?

The opportunity to be part of launching new products and care plans from greenfield by leveraging the latest technology stack and building best in class experience for both internal and external facing user applications, that will ultimately help us a company to focus on “Whole Person Health” rather than being than being a transaction system.

Kapil Sibal

AVP, Software Engineering

What are Humana Studio_h Perks + Benefits

Humana Studio_h Benefits Overview

• 401(k) with 125% match on first 6% contributed
• Associate Incentive Plan (AIP)
• Personal Time Off (PTO)
• Two Personal Holidays in addition to other major holidays
• Volunteer Time Off (VTO)
• Tuition Assistance
• Parental Leave / Caregiver Leave
• Comprehensive medical, dental, and vision insurance with subsidized premiums
• Life & Disability Benefits
• Adoption Assistance
• $2,500 Associate Referral Bonus for qualified positions
• Wage Works parking and commutation pre-tax benefit
• Charitable Matching Gift Program
• Network Resource Groups

Culture
Volunteer in local community
Volunteerism at Humana is part of our DNA - each employee is given 2 full days per year to designate to the cause of their choice. Volunteer on your own or with your team.
Partners with Nonprofits
Humana Foundation, Bold Goal Initiatives + MANY MORE!!!
Eat lunch together
Intracompany committees
Cross organization projects and initiatives, Network Resource Groups
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Humana is ranked #42 on DiversityInc's Top 50 Companies for Diversity and Inclusion. Our CEO Bruce Broussard Chairs the Executive Diversity Council and sets our agenda.
Unconscious bias training
Humana is partnering with Cook Ross, renowned consulting firm with deep expertise in Unconscious Bias to ensure that everyone can bring their whole self to work.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Humana's retirement plan is administered by Charles Schwab and offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Humana provides employees with a 401(k) matching plan managed by Charles Schwab. We match 125% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
The Associate Incentive Plan, or AIP, enables us to recognize associates for their contributions to the company's performance and outstanding contributions to those we serve.
Match charitable contributions
The Humana Foundation will match your donation dollar for dollar up to $100 per calendar year; or $2 for every $1 if you donate to an active Humana Foundation grant recipient.
Child Care & Parental Leave Benefits
Generous Parental Leave
Parental Leave provides up to 6 weeks of paid time away from work to bond with your newly born, adopted, or fostered child. The Parental Leave benefits are available to both the primary and secondary
Flexible Work Schedule
Humana provides employees with a flexible work schedule that includes Core hours but is at the discretion of leadership.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to $5000 for eligible adoption expenses and 6 weeks of paid leave, 6 weeks unpaid.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Humana offers a pre-tax commutation benefit through Wage Works.
Game Room
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program, Cross-department program, Career mentoring, Leadership mentoring.
Online course subscriptions available
Paid industry certifications
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