Toast
We power successful restaurants.
Boston, MA

Applications Administrator at Toast

| Greater Boston Area
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Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.


Job Overview:

The Enterprise Applications Administrator will report to the Production Management Team Lead on the Business Systems team and will collaborate closely with functional leaders, organizational units, and subject matter experts to support, configure, maintain, and improve Toast’s business applications. The role will focus on resolving end-user issues, as well as developing new solutions with a wide range of business applications, particularly with Salesforce third party integrations.


About this roll* (Responsibilities)

  • Establish and maintain guidelines and standards for application administration, development, and deployments
  • Work with an agile team of administrators on the delivery of continuous improvement and strategic project initiatives supporting all of Toast’s business units
  • Triage and provide technical assistance for incoming requests and issues 
  • Team up with internal stakeholders on handling essential administrative functions, including user account maintenance and other relevant tasks
  • Collaborate on the evaluation and solutioning of new development initiatives on product backlog
  • Maintain overall configurations of third party business applications
  • Evaluate root cause of common issues and help prioritize solutions
  • Create and maintain documentation and knowledge base articles
  • Assist in identifying areas for improvement, analysis, and document for backlog or future enhancements
  • License inventory management

Do you have the right ingredients*? (Requirements)

  • Strong customer service mindset with a desire to deliver a high quality service
  • 3-5 years of experience administering Enterprise Applications in a similar role.
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and collaborate laterally and upwards
  • Experience problem solving and troubleshooting skills
  • Experience working in an ITIL environment, meeting agreed-upon SLAs
  • Seeking to expand your knowledge of various business applications such as Docusign, Workato and Salesforce-integrated tools.

Bonus ingredients* (a pinch of salt): (Non-essential skills)

  • Experience administering any of the following Enterprise Applications: Salesforce, Docusign, Workato and other related apps.
  • Experience using Jira or similar
  • Experience using version control tools (GitHub)
  • Demonstrated experience of solving complex problems using a data-driven approach
  • Demonstrated experience in improving processes to drive efficiency
  • Action-oriented, "can do" attitude demonstrating willingness to accept accountability and responsibility for individual actions, and team results.
  • Experience working in an agile environment
  • Critical thinking capabilities to see beyond the initial problem presented

Our Spread of Total Rewards

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare

#LI-196988036_SH1


We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

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Where we are

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries
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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Toast

How would you describe the company’s work-life balance?

Toast is a pretty special place to work. I really enjoy the collaborative and supportive work culture. Toast goes out of its way to take care of employees through additional days off to flexible hours to peer groups and training.

Brad

Senior Engineering Manager

How do you collaborate with other teams in the company?

Being a part of the R&D team, I collaborate closely with cross-functional partners like Product, Design, Quality and Documentation to ensure alignment across the team and ultimately execution. Since joining Toast, I have been stretched both technically and non-technically, grown my career and become a stronger engineer and a more effective leader.

Eden

Manager, Software Engineering

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What unique initiatives do you have that encourage innovation?

I love our bi-annual company-wide Hackathons! The mission is to provide all Toasters with the opportunity to innovate on Toast’s products, processes, & culture while fostering new connections between teams and people. I absolutely love seeing Toasters come together; the energy, enthusiasm, & passion for making Toast better is incredibly inspiring!

Jane

Senior Director of Product Management

How does the company support your career growth?

When Toast hires you, they immediately invest in you and give you every bit of support to ensure you are not only successful but in the best position for growth. Aside from the great support resources, Toast has a team of some of the smartest people in tech that I've been able to learn from.

Royce

Senior District Sales Manager

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