Application Support Technician
Do you get obsessed about things that you had to fix again after just fixing it? Lose sleep until you find the root cause and document it?
We are looking for a creative techie to join our savvy IT Support team, who understands that technology is meant to empower people. The work will be exciting and dynamic in a company that is growing rapidly. You will be part of a community that is fanatical about security and on a mission to make an impact in the global technology ecosystem.
What we bring to the table:
- Awesome company culture
- Dynamic people and environment
- Focus on employee experience
- Not afraid to try new things (disciplined risk taking)
- Mindset of continuous evolution
You:
- Enjoy working with technology
- Like finding ways to continuously improve the applications you support
- Obsessed with creating effective incident management processes
- Are resilient under pressure, let’s face it, lots of prima donnas out there…
- Desire to continually learn and grow professionally
- Have a strange love of documenting solutions to issues on ERP/CRM applications
- Promote a mindset that focuses on experience rather than closing tickets
- Know how to engage with different support teams in different regions to solve incidents
- Can put on an analyst hat when digging into problems and can provide context to leaders and lead others to a solution
Our Ideal candidate has:
- Minimum of 1-2 years’ application support experience
- Working knowledge of Netsuite and Salesforce
- Exceptional written and oral communication skills
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
- Strong documentation skills
We have ambitious goals and need people that are dynamic, desire to be part of something greater than they are, and are passionate about excellence in service. You have a chance to be part of a company that is changing how people think about information security. Your creativity will be highly valued and your nerdiness will seem normal. If you want a place where you can grow and make an impact, this is it.