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Application Support Engineer

| Greater Boston Area

 

The Business Operations team is responsible for supporting the CloudHealth Revenue team to deliver best-in-class BI, Data, and Analytic services to the business unit. The Team handles the day to day business operations including planning, performance reporting, process and policy standardization, people programs and communications.

A successful candidate will have excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. The Application Support Engineer will have a strong technical understanding of technology, including the various business process, systems and functional areas being supported.

Job Role and Responsibility:

  • Provides support to company personnel by maintaining a general working knowledge of all applications to provide support when needed.
  • Accurately log incidents and service requests Salesforce ticketing system
  • Owns, monitors, tracks and communicates status on incidents and service requests to resolution and closure.
  • Provides administration support for adding new users to systems and application where applicable.
  • Regularly communicate with internal & external customers, troubleshoot and resolve problems and/or inquiries received by the Technical Support Help Desk/Contact Center using designated tools and procedures.
  • Interact with internal & external escalation resources to resolve complex tech issues
  • Consult with other vendors/team members to mutually agree upon the best approach to resolving issues
  • Recommend current supported software apps & hardware appropriate to best meet requirements
  • Responsible for creation and maintenance of knowledge articles to be used internally and/or externally regarding training, best practices, solutions or process as it relates to products, environments, and related technologies.

Required Skills:

  • Bachelor’s degree in Computer Science or related field
  • Minimum of 2+ years’ experience
  • Ability to independently resolve more complex issues requiring detailed systems and applications knowledge
  • Ability to work logically under pressure, in a changing environment, and deal successfully with stressful situations
  • Experience with Windows, Outlook, web-based applications
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • PlayFrameworks
    • Ruby on RailsFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MySQLDatabases
    • RedisDatabases

Location

100 Summer Street, 20th Floor, Boston, MA 02110

An Insider's view of CloudHealth by VMware

What are some social events your company does?

CHT offers a lot of social events throughout the year! Some of the more popular events are the Happy Hours we run usually every month or so. Every once in a while, we add in something extra to them as well. For example, one Happy Hour doubled as a Trivia Night and last month we had karaoke, which ended up being a huge hit.

Stephanie Regan

Administrative Assistant

How do you collaborate with other teams in the company?

Building the best platform to solve our customers’ challenges is truly a team effort. Everyone at CloudHealth has a unique perspective on how we deliver value to our customers, so it’s always important for engineering to collaborate with other teams.

Devin Nguyen

Software Engineer

How has your career grown since starting at the company?

When I first joined CloudHealth, I traveled the world as a Solution Architect to learn what our customers need. Now I’m able to apply that knowledge to our platform’s development as a Product Owner. As CloudHealth grows, I will directly influence our product’s future while taking my career in a new and exciting direction.

Chris Jacob

Product Owner

How do you make yourself accessible to the rest of the team?

Equally as important to being accessible is being approachable. Putting CHT employees’ needs before our own and having the understanding that the teams success and career progression is a direct reflection of the work and enablement we provide. Being accessible to everyone at all levels creates the synergy we need to be successful.

Ryan Policella

Director of Sales Development

What’s the vibe like in the office?

The great thing about CloudHealth is knowing that you are working with an ambitious and hard working group of passionate people who are always willing to collaborate and help one another with the challenges we encounter every day. The atmosphere at the office is easy going but fast paced. We work hard and still know how to have fun.

Gabriela Veloz

Account Executive, LATAM

What are CloudHealth by VMware Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies

Additional Perks + Benefits

Everyone here has a chance to learn and develop professionally as the company continues to grow. We pride ourselves in giving employees the opportunity to build their career -- the rest is up to them. For example, one of our early hires started here as an intern, and now he’s spearheading the expansion of our London sales team. It just goes to show how far commitment and dedication will take you!

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