API Support Engineer

Here at LevelUp, a Grubhub Holdings Inc. Company, we’ve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether that’s a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).

While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners’ food experience is memorable, restaurant owners get more business and individuals across the country looking for part-time work can deliver the food from the restaurant to the diner flawlessly. We take great pride in knowing that we are a part of 17+ million diners food ordering experience and we are partnered with 105,000 restaurants in 2,000 US cities across our suite of apps (Grubhub, LevelUp, Seamless, Tapingo, Eat24).

Want to be a part of the biggest movement in the US that is moving eating forward? If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!

The LevelUp team is looking for an API Support Engineer. This position will work closely with both internal and external engineers and product resources to provide technical support for using LevelUp’s APIs. Ideal candidates will blend a mix of technical problem solving and strong communication skills when working with partners like Google, Facebook, Yelp and Chase. Other responsibilities will include, but not limited to:

- Providing product expertise to partners about how to leverage LevelUp’s APIs

- Maintaining and update LevelUp’s technical documentation

- Gathering and documenting feedback for new functionality LevelUp should express via its API

You have outstanding communication skills. You’ll need to work with engineering teams both within and outside of our company, and you’ll spend a lot of time on the phone with partners either representing our API & functionality or troubleshooting an issue. Sometimes they are wrong, sometimes we are wrong, but nobody likes being told they’re wrong. Your ability to make a case and back it up is matched only by your ability to be flawlessly diplomatic while doing so.

You’re great at managing complexity. Our strategic partnerships typically leverage everything we can do as a company, and involve the whole team. While most of the operations, finance, and marketing components are handled by the partner’s strategic account manager, you’ll be responsible for keeping any development work on track, for basically all the partnerships.

You’re eager to learn, or already fine jumping into code. You don’t need to have a CS degree or an engineering background, but it helps. You’ll be asked to use Postman to test API calls, write SQL to answer your own data questions, and understand the rough complexity of product enhancements without engineering input. Maybe there’s even a simple feature that needs to be built, so why not just build it yourself?

You can switch from big picture to small details. You’re just as comfortable and excited to roadmap the overall architecture of a new payment flow with a partner’s CTO as you are to route through logs hunting down a pernicious bug for their QA team.

You learn quickly. The LevelUp platform does a lot, and you’ll need to pick up all the ins and outs of the product in your first few months on the job, and retain all of that knowledge to help you with future projects.

You’re a great copywriter. We pride ourselves on great API documentation. You’ll probably end up owning pieces of it, especially as it relates to work we’re doing custom for a partner. You’ve seen good and bad API docs, and appreciate that spending the time upfront is going to lessen your 1-1 support time in the future.

You have a get-it-done attitude. You recognize no explicit bounds to the scope of your role and will do anything you can do to help get a product shipped.

Experience working with large strategic partners is a plus, but not required.

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.