Meet CarGurus—the #1 visited online car shopping website in the US. At CarGurus, we’re building the world’s most trusted and transparent automotive marketplace where it’s easy to find great deals from top-rated dealers.
Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data and its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms and innovative data analytics, we provide unbiased validation on pricing, dealer reputation and vehicle history.
This role will focus on working with existing CarGurus dealer clients. The primary challenge of Account Specialist will be to increase customer retention and boost customer performance. Additionally, AS' will be charged with consulting with our dealer clients on all facets of the car industry to help grow their businesses.
The Account Specialist is an account manager in a sales training role. Each AS manages a book of ~$85,000 MRR. DRAS I reps manage newly sold small independent accounts and work to reduce churn by building trust through person to person relationships with our clients, educating them on our products, and helping them sell more cars. Their commission is based on Net Dollar Retention.
CarGurus’ Dealership customer base has various feedback and questions about CarGurus platform, so candidates will need to wear a customer service hat and be able to listen and respond to dealers and solve their issues in a timely manner. In this role, candidates must also be comfortable conveying issues to the rest of the CarGurus organization. Candidates must bring strong analytic, presentation, and problem solving skills. AS team members will have short-term up-sell opportunities and longer-term renewal and sales-based business objectives, so candidates should demonstrate an appetite for selling and continuous on-the-job development.
Who You Are:
- Bachelors degree
- 1-2 years of closing experience
- Strong sense of customer service
- Good organizational & problem solving abilities
- Strong internal motivation
- Industry experience a Plus
At the core of our company culture is a spirit of innovation, curiosity and collaboration. True to our start-up roots, we’re nimble, flexible and hardworking. We have a great respect for testing and learning and a healthy aversion to scheduling meetings to discuss meetings. Lunch is catered daily. Gym membership is free. Foosball and ping pong are played often. Now a publicly-traded company, we’re as committed as ever to cultivating the culture that got us here.
In addition to the US, CarGurus operates sites in Canada, the UK and Germany with other markets on the horizon. Our offices are located in Cambridge, MA, Detroit, MI and Dublin, Ireland. If you’d like to learn more, please visit our careers page.