Position Summary: The Client Solution Manager role is primarily responsible for the optimization and effective use of the product’s modules, analytics and communication tools at client sites. In executing this role, the Client Solution Manager will work closely with clinically integrated network management, analysts, providers, and care management staff to design, customize, and optimize tool content and workflow configuration of the toolsets to ensure that client staff remain productive and client management have satisfied end-users..
Responsibilities include but are not limited to: 40% [Primary Function]Day-to-day client contact, responsible for maintaining excellent relationship with client after implementation

• Understand client pressure points and appropriately prioritize and escalate issues within the team
• Guide new clients through post- implementation, including defining new customizations and additional training opportunities
• Manage and execute developed plan and timeline for key deliverables
• Collaborates with technical and analytical resources to deliver complex solutions to real-world, ad-hoc data analysis and custom reports.
• Communicate product updates to clients and coordinate training as appropriate
• Maintain a clear definition of client’s responsibilities and athenahealth’s responsibilities with each engagement
• Provide guidance to the client’s management team in development of best practices documentation and content modification/creation of report and dashboard templates

40%Data/Analytic

• Work collaboratively with the Data Operations team to ensure the smooth deployment and regular updates to data that serves as the core for client workflow tool and analysis.
• Work with the product innovation staff to design, test and implement new reports, customizations and functionality
• Provide guidance to the client’s management team in development of best practices documentation and content modification/creation of report and dashboard templates
• Design and modify existing dashboards and reports and other content as appropriate, and work collaboratively with colleagues on configurations and modifications that would optimize the client experience
• Coordinate training to the client’s analytics team and provider and care management teams when applicable
• Work with client’s analytics team to refine additional training for practice and other client staff

20%Management

• Coordinate activities of Client Solutions associates in support of clients
• Staff management, feedback and career development

Education, Experience, & Skills Required:

• 6+ years of relevant experience
• Understanding of healthcare claim data and value-based contracts
• Demonstrated skills in strong communication and client presence
• Demonstrated research, problem-solving, and analytical skills
• Strong computer literacy and the comfort, ability, and desire to further advance technically
• Proficient with all Microsoft Office applications
• Professional attitude – comfortable working in a corporate setting populated by diverse types of people and able to maintain poise and a sense of humor in stressful situations
• BA or BS degree required

Behaviors and Abilities Required:

• Creative thinker who can implement innovative solutions

• Flexibility and willingness to take on new tasks and challenges
• Ability to work independently and as part of a team
• Demonstrate a high degree of customer service and relationship building abilities
• Strong negotiation and problem solving skills
• Ability to be an effective team member and display initiative and flexibility in team goal orientation in a fast pace, ever changing environment
• Ability to be flexible and change with environment, industry, and business demands
• Travel required, up to 25%, but time may vary and will include client site visits

Position Summary: The Client Solution Manager role is primarily responsible for the optimization and effective use of the product’s modules, analytics and communication tools at client sites. In executing this role, the Client Solution Manager will work closely with clinically integrated network management, analysts, providers, and care management staff to design, customize, and optimize tool content and workflow configuration of the toolsets to ensure that client staff remain productive and client management have satisfied end-users..
Responsibilities include but are not limited to: 40% [Primary Function]Day-to-day client contact, responsible for maintaining excellent relationship with client after implementation

• Understand client pressure points and appropriately prioritize and escalate issues within the team
• Guide new clients through post- implementation, including defining new customizations and additional training opportunities
• Manage and execute developed plan and timeline for key deliverables
• Collaborates with technical and analytical resources to deliver complex solutions to real-world, ad-hoc data analysis and custom reports.
• Communicate product updates to clients and coordinate training as appropriate
• Maintain a clear definition of client’s responsibilities and athenahealth’s responsibilities with each engagement
• Provide guidance to the client’s management team in development of best practices documentation and content modification/creation of report and dashboard templates

40%Data/Analytic

• Work collaboratively with the Data Operations team to ensure the smooth deployment and regular updates to data that serves as the core for client workflow tool and analysis.
• Work with the product innovation staff to design, test and implement new reports, customizations and functionality
• Provide guidance to the client’s management team in development of best practices documentation and content modification/creation of report and dashboard templates
• Design and modify existing dashboards and reports and other content as appropriate, and work collaboratively with colleagues on configurations and modifications that would optimize the client experience
• Coordinate training to the client’s analytics team and provider and care management teams when applicable
• Work with client’s analytics team to refine additional training for practice and other client staff

20%Management

• Coordinate activities of Client Solutions associates in support of clients
• Staff management, feedback and career development

Education, Experience, & Skills Required:

• 6+ years of relevant experience
• Understanding of healthcare claim data and value-based contracts
• Demonstrated skills in strong communication and client presence
• Demonstrated research, problem-solving, and analytical skills
• Strong computer literacy and the comfort, ability, and desire to further advance technically
• Proficient with all Microsoft Office applications
• Professional attitude – comfortable working in a corporate setting populated by diverse types of people and able to maintain poise and a sense of humor in stressful situations
• BA or BS degree required

Behaviors and Abilities Required:

• Creative thinker who can implement innovative solutions

• Flexibility and willingness to take on new tasks and challenges
• Ability to work independently and as part of a team
• Demonstrate a high degree of customer service and relationship building abilities
• Strong negotiation and problem solving skills
• Ability to be an effective team member and display initiative and flexibility in team goal orientation in a fast pace, ever changing environment
• Ability to be flexible and change with environment, industry, and business demands
• Travel required, up to 25%, but time may vary and will include client site visits