Account Manager – Pharma

| Greater Boston Area
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Company Summary

Imagine if we could match patients with the treatments that prove the most effective for them . . .
GNS Healthcare applies causal machine learning and simulation technology to predict which treatments and care management programs will work for which patients, improving individual patient outcomes and the health of populations, while reducing the total cost of care.

Headquartered in the biotechnology and health IT center of Cambridge, MA, our technology is based on its MeasureBase™ data integration architecture and patented REFS™ (Reverse Engineering and Forward Simulation) causal inference and simulation AI engine. Health plans, bio-pharmaceutical companies, healthcare providers, foundations, academic medical centers, and self-insured employers use GNS’ cloud-based solutions to solve pressing and costly problems including those surrounding metabolic syndrome, medication adherence, end-of-life care, preterm birth, personalized care pathways in oncology, auto-immune diseases, and diabetes, new drug target discovery, patient stratification in clinical trials, and more. GNS solutions focus on reducing adverse events, slowing disease progression, and improving therapeutic effectiveness through precision matching that maximizes impact on individual patient health outcomes while reducing wasteful spending and downstream medical costs.

Position Summary

The Account Manager will work closely with biopharmaceutical companies to drive the expansion of relationships centered around value-generated from the use of GNS platforms, products, and tech-enabled services. The strategic relationships between GNS and major pharmaceutical companies in the U.S. span CEO and C-levels and cut across R&D, HEOR, and market access and pricing. GNS is the primary AI and machine learning partner for several major companies attempting to deliver on improved clinical trial performance and accelerated real world evidence through precision medicine. Several major biopharmaceutical companies have made equity investments in GNS including Amgen and Celgene. Given the depth of existing relationships and the advantage conferred from the patented GNS technology and the unmatched track record of validated results, this position represents an ideal opportunity for the technology and science-oriented client-facing account management and sales professional. This position offers the opportunity to drive increased adoption of transformative AI and machine learning technologies to transform the development of new life-saving medicines and better demonstrate the value of new drugs in a value-based healthcare environment.

This individual will work closely with GNS team members across sales, marketing, engineering, data science and services, product, and project management to ensure successful delivery. This role also involves partnering closely with executive sponsors (e.g., founders) and the delivery teams. Expanding relationships with existing clients to leverage the GNS solutions across the organizations is also a critical component of this role. 

Responsibilities

  • Oversee a portfolio of strategic biopharmaceutical client accounts.
  • Develop relationships with key stakeholders across multiple departments/functional groups at client organizations to support preclinical, clinical, and commercial stage programs.
  • Work directly with clients in onboarding new relationships and managing and supporting engagements.
  • Gather client and market intel to develop appropriate, long-term account-specific strategies.
  • Stay up-to-date on client priorities, products, pipeline, research programs, acquisitions, and key stakeholders. 
  • Engage with clients and suggest solutions and innovative ideas to meet their identified needs.
  • Develop proposals for long-term strategic collaborations including, but not limited to follow-on and/or new projects, additional solutions, and integration of GNS platforms and products to address needs across preclinical, clinical, and commercial-stage programs.
  • Manage client renewals and contract expansions, ensure client satisfaction, and gather performance metrics.
  • Partner with the project and product implementation team to devise a successful implementation and management plan.
  • Coordinate with sales, business development, data science, product and project management departments in order to manage ongoing collaborations with clients. 
  • Support sales and business development teams to support pre-sales efforts. 
  • Achieve assigned quota and grow revenues within existing accounts through value-added services and renewal of longer-term engagements.
  • Monitor and manage to sales performance metrics.
  • Prepare monthly, quarterly and annual progress and forecast reports.
  • Travel regularly to meet key client stakeholders to maintain and expand existing services.

Qualifications

  • B.S. or advanced degree in a scientific area required; MS or PhD a plus
  • 3-5 years of experience in the life sciences industry in a scientific research, consulting, or sales/account management role
  • 2-5+ years of experience in client services and/or in a strategic/key Account Manager role focused on the life sciences area; selling to and servicing pharma accounts is critical
  • Proven experiences with bioinformatics, HEOR, data/analytics/machine learning solutions and understanding of pharma R&D through commercialization
  • Willingness to “go deep” and learn about GNS’s solutions, offerings, and diverse applications
  • Proven experience in setting and meeting goals
  • Ability to effectively develop relationships and collaborate with various business units across the Company to ensure successful onboarding and ongoing management of clients
  • Ability to effectively develop relationships and collaborate at various levels and with various departments in client organizations to ensure successful management of engagements
  • Aptitude for building strong client relationships
  • Effective negotiation skills and problem-solving attitude
  • Possess a mix of strong analytical and creative skills to find innovative solutions for clients while providing best-in-class service
  • Strong customer advocate to internal teams including executive management

Company Culture

Our philosophy at GNS is simple: we cannot transform healthcare with anything less than an all-star team. We are seeking smart, driven people who are experts in their field, have a track record of success and a passion for creating change. We believe that strong teams supercharge the performance of individuals, create a fun and dynamic workplace and great results for our clients and the people they serve.

We are passionate about our work and believe in the ability of our technology to change the world. Our core values of integrity, collaboration, value, diversity, and game-changing guide our behaviors with each other and our clients.

GNS offers competitive salaries, stock options, unlimited vacation, health, dental and vision insurance, life insurance, long-term disability, 401(k), generous parental leave, tuition reimbursement, professional development, subsidized parking and gym membership, tasty food, volunteering opportunities, social gatherings, and more.

Equal Employment Opportunity

GNS Healthcare provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity or expression, age, veteran status, disability, pregnancy or conditions related to pregnancy, or genetics. In addition to federal law requirements, GNS Healthcare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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Location

561 Windsor St. A200, Somerville, MA 02143

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