Mid-Market Customer Success Manager

Posted 7 Days Ago
2 Locations
Remote
3-5 Years Experience
Artificial Intelligence • Cloud • Computer Vision • Healthtech • Software
THE WORLD-LEADER IN DENTAL AI.
The Role
As a Mid-Market Customer Success Manager at Overjet, you'll manage Mid-Market accounts, drive client success during pilot phases, execute customer success strategies, improve processes, plan account expansions, conduct reviews with clients, and upsell products to enhance client satisfaction and utilization.
Summary Generated by Built In

Lead the Future of Dentistry. 

Overjet is the global leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all.

Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.

Simply put, there’s no better place to accelerate your career. Come join us!

The Role

We’re looking for a detail-oriented and enthusiastic Customer Success Manager to join our Practice team at Overjet. As a Mid-Market CSM, you’re responsible for running successful pilots, expanding your book of business, and ensuring that customers achieve their desired outcomes through the adoption of Overjet. You will provide strategic guidance to our clients, ranging from power-users to C-Suite executives. Experience in Dental is not required, but the eagerness to jump in and learn a new industry is a must. 

Responsibilities 

  • Managing Mid-Market accounts, primarily working with dental office leadership and central office leadership
  • Drive client success during the pilot phase, ensuring Overjet wins out above our competition
  • Execute the customer success strategy, focusing on high touch points and relationship building with dental offices
  • Achieve individual metrics and KPIs designed to utilize a data-based approach within the Customer Success Team, including but not limited to expansion, usage, and up-sell
  • Assist in improving processes around account setup, implementation, training, and ongoing account review to minimize churn and support account expansion
  • Plan account expansion initiatives and targeted campaigns for accounts with lower usage
  • Conduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levels
  • Employ the total office concept, ensuring every member of the dental office staff is engaged
  • Upsell new modules and software additions to existing customers

Qualifications 

  • Bachelor’s degree or extensive experience
  • 3+ years of experience in customer success in B2B SaaS
  • Previous experience with renewals, expansions, and up-sells
  • Excellent communication and interpersonal skills
  • Experience in Management Consulting preferred
  • Excitement to learn about artificial intelligence, insurance, dentistry, and technology
  • Strong work ethic and hustle to achieve results in a high-growth startup environment
  • A willingness to work in-office 2 days a week if you are located in any of our hub cities (NYC, Boston, Bay Area)

Why Overjet? 

  • Competitive Compensation and Equity
  • Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location
  • 401k plans with a matching program
  • Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
  • Life and AD+D Insurance 
  • 8 weeks Paid Parental Leave 
  • Optional HSA with Employer contribution
  • Flexible Time Off and company paid holidays
  • Annual Learning and Development Stipend
  • Work from Home Stipend

Our Hybrid Workplace

We have a unique hybrid workplace at Overjet — which combines the teamwork of meeting in person, with the flexibility of working from anywhere.

Many of our positions are based in Palo Alto, New York City, Boston, and Lahore. The Jetsetters who live in these “geo-hubs” come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.

Our People Team is happy to answer any questions about what hybrid work means for your specific role!

Overjet's Values

  • Excellence: We set ambitious goals and strive for excellence.
  • Velocity: We focus, act with urgency, and deliver results.
  • Ownership: We take ownership, dive deep and solve problems.
  • Win-win: We play to win, setting ourselves and our customers up for success.
  • Growth: We stay curious, seek feedback, and continuously learn and grow.

Company Recognition

  • Named one of the TIME Best Inventions of 2024
  • Recognized in Newsweek’s Most Loved Workplaces in America 2024
  • Won the Dental Health category at the Digital Health Awards 2024
  • Honored as one of the 2024 Best Places to Work by Built In
  • Recognized as one of the Top Startups of 2023 by LinkedIn
  • Named one of the 2023 World’s Most Innovative Companies by Fast Company
  • Included on the definitive 2022 Forbes AI 50
  • Featured in Bloomberg, ForbesFast Company, and TechCrunch

EEOCOverjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply! 

If you are a Colorado resident: Please contact us by emailing [email protected] to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.

What the Team is Saying

Abby
Deepthi
Cady
Austin
Alex
Devin
Wade
Tyler
Philip
Nimi
The Company
Boston, MA
200 Employees
Remote Workplace
Year Founded: 2018

What We Do

Overjet is the AI platform for dentistry. Founded by experts from MIT and Harvard University, Overjet builds artificial intelligence that helps dental organizations give patients the highest quality of care. Our FDA-cleared technology is the first objective standard for making oral health decisions — so that dentists can detect pathologies with precision and educate patients with confidence. To learn more, visit Overjet.com.

Why Work With Us

Overjet is the #1 dental AI company revolutionizing oral health care. We partner with the leading insurers and provide cutting edge, FDA-cleared AI to thousands of practices. Work alongside top talent, learn, grow, tackle unprecedented challenges and unleash your true potential, all while making a significant worldwide impact on patient care.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

OVERJET Offices

Remote Workspace

Employees work remotely.

Work from anywhere! Everyone receives a work from home stipend!

Typical time on-site: None
Boston, MA

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account