This position will coordinate member engagement initiatives IdentityForce across phone calls, emails, and potentially live employee benefit fairs. This position's initial focus will be to support the company’s Rapid Retention Program ramp up from a pilot in 2017 to a full-scale program in 2018 and beyond, and will evolve to incorporate member engagement activities for all IdentityForce members. The core responsibility of this position will be to engage and retain newly acquired members within their subscription to IdentityForce.

KEY RESPONSIBILITIES:

• Primarily calls new IdentityForce members in a friendly, welcoming manner that is highly professional and engaging
• Documents and reports on activities and results of welcome engagement in a detailed, organized, and accurate manner
• Works with team leader and members to prepare, organize, and implement programming that engages IdentityForce members
• Serves as an IdentityForce ambassador during on-site employee benefit fairs

ADDITIONAL REQUIREMENTS:

• College Degree Preferred 
• Experience level can vary, but typically between 1 and 3 years (Customer Center)
• Strong communication skills
• Powerful telephone presence
• Friendly, engaging personality, fulfillment from helping people
• Knowledge of MSFT Office Programs

What you get:

• Become an integral part of a growing team, for an industry leader in a fast-paced booming market
• Work with passionate and committed colleagues who are genuinely great people
• Work with an executive team that truly understands; “Empowerment, Encouragement, Team, Passion, and no role is too big or too small to roll up your sleeves and get dirty”
• You will be part of bringing serious and meaningful Identity Security and Protection products and solutions to individuals, corporations, and governments
• Have a huge impact on a globally important market that is continuously evolving and growing
• Excellent benefits which include generous Vacation PTO / Holiday plan, Sick and Personal PTO Medical, Dental, Life, LTD/STD, 401K Safe Harbor/Profit Sharing, FSA ,100% reimbursement for work related self-improvement and educational seminars, Free lunches daily and MORE!
• All employees receive FREE IdentityForce Protection!