Technical Writer

| Greater Boston Area
Mission
The Klaviyo Academy team provides critical how-to guides and resources for the Klaviyo customer base.
Growing ecommerce and online service companies turn to us to help them better communicate with their customers. As a technical writer at Klaviyo, you cultivate expertise in our customers and their needs, learn how ecommerce businesses work inside and out, and translate that into helpful guides, videos, and other material that helps our customers grow.
Core responsibilities
Identify documentation and guide needs
You’ll work with other tech writers, as well as members of other teams, and use your own research skills to identify what kinds of documentation and guides we need. In this role you’ll be writing a variety of content - from technical how-to articles, to training content to long-form guides to help our customers understand the business and product elements that can be brought together to bring them success.
Publish new material that helps businesses grow and use Klaviyo (written and video)
As you grow on the tech writing team, you’ll use a variety of mediums to communicate with our customers. We publish written guides, as well as videos and an occasional podcast to help us communicate with our customers. We work to make sure that our help center and documentation is not a place where customers occasionally visit, but a critical resource in their journey. It’s more than just a technical reference, but productive how-to guides that help them accomplish their goals.
You have:
Excellent overall writing skills in a number of different styles/tones
Impeccable spelling and grammar
A deep understanding of consumers and what motivates them online
Great research, organizational, and learning skills
High comprehension of technology and writing to help customers understand our technology
An understanding of formatting articles on the web
Passionate learner who can take complex information and turn it into easy-to-understand copy
Experience with email marketing, general marketing concepts, or ecommerce is a plus.
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station.

An Insider's view of Klaviyo

What’s the vibe like in the office?

The simplest way I would describe the Klaviyo office is "energy". From the minute you start your day there's an excitement that everyone is working toward the common goal of helping businesses grow. It's a pretty amazing thing to be a part of and you can really feel it.

Jon

Director of Community Management

How do you collaborate with other teams in the company?

One of the great things about working at Klaviyo is that I get to work with amazing people from across the organization. While working in Finance isn’t intuitively a role that involves a lot of collaboration - Klaviyo’s finance team has regular interactions and team syncs with Sales Ops, Customer Support and the People Team!

Tai

Staff Accountant

How would you describe the company’s work-life balance?

As a working parent I feel incredibly excited to work at Klaviyo because I feel so supported in two amazing roles - Director of Customer Success and Parent to a 3 year old. Being able to develop an amazing team without worrying about being judged for making time for my family is one of the many things that makes Klaviyo special.

Rach

Director

What are Klaviyo Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
We have a diversity and Inclusion committee that sponsors monthly company-wide activities to educate and enrich our employees.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Klaviyo employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance that covers 60% of annual salary.
Dental Benefits
Our dental plan covers : 100% for preventative care., 80% for basic restorative, 50% for major restorative.
Vision Benefits
Our vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary up to 300k.
Pet Insurance
We offer discounted pet insurance through our insurance provider.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Klaviyo's 401k plan offers stocks, bonds and international index funds to choose from.
401(K) Matching
Company Equity
Klaviyo offers equity packages to full time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave.
Flexible Work Schedule
Klaviyo provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Klaviyo offers unlimited time off.
Paid Holidays
Paid Sick Days
Klaviyo offers unlimited time off.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Klaviyo offers Tax preferred transit and parking plans for employees.
Company Outings
Klaviyo Hosts bi-annual company parties and milestone celebrations when targets are reached ! ( usually once a year)
Game Room
Klaviyo offers ping-pong tables, and a number of different gaming consoles for employee use.
Stocked Kitchen
Klaviyo offers a WELL STOCKED FREE kitchen with snacks and drinks for all employees.
Some Meals Provided
Klaviyo often surprises employees with free breakfast or meals and Free lunch on Wednesdays for all!
Happy Hours
Happy hours are hosted Once per week on Fridays!
Parking
There is a parking garage in the building.
Fitness Subsidies
Klaviyo offers 3 months of subsidised gym membership.
Professional Development Benefits
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $3000 for continuing education.
Lunch and learns
Klaviyo hosts weekly Lunch and Learns.
Promote from within
Continuing Education stipend
We offer $3000 annualy for continuing education.
More Jobs at Klaviyo36 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR
Marketing
Operations
Product
Sales
Sales
new
Boston
Operations
new
Boston
Operations
new
Boston
Design + UX
new
Boston
Operations
new
Boston
Sales
new
Boston
Sales
new
Boston
Marketing
new
Boston
Developer
new
Boston
Sales
new
Boston
Data + Analytics
new
Boston
Data + Analytics
new
Boston
Data + Analytics
new
Boston
Sales
new
Boston
Developer
new
Boston
Sales
new
Boston
Design + UX
new
Boston
Developer
new
Boston
Product
new
Boston
Developer
new
Boston
Product
new
Boston
Developer
new
Boston
Developer
new
Boston
Developer
new
Boston
Developer
new
Boston
Developer
new
Boston
Operations
new
Boston
Operations
new
Boston
HR
new
Boston