Social Media Specialist

| Greater Boston Area
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As a Social Media Specialist, you’ll build community through our social channels and create high-quality, relevant, and engaging social-first content to help Klaviyo and our customers grow their businesses. 

How You’ll Make a Difference

Content is core to our plan to build awareness for Klaviyo and to grow our community, so you’ll be playing a critical role in the growth of our business and in helping both Klaviyo and our customers achieve business goals.

You’ll employ a story-first strategy across content, which means you’ll identify the best format through which to tell particular stories across all marketing channels. 

You’ll create content in a variety of formats (social media posts, videos, graphics, GIFs, and other forms of digital content) primarily for Klaviyo’s organic social media channels. You’ll collaborate closely with fellow members of the marketing team, sales, customer success, as well as our customers to create highly engaging social-focused content. 

What Your Work Will Look Like

You’ll be part of the Content Marketing team and you’ll report to Klaviyo’s Content Strategist. 

  • Manage day-to-day activities across Klaviyo’s social media channels. You’ll develop a social media editorial calendar and ensure we have a mix of high-quality content to regularly publish across organic social channels. You’ll understand what’s happening inside Klaviyo and within the Klaviyo global community that would make for compelling social content. You’ll develop audience-focused social programs to deepen social engagement. You’ll curate relevant third-party content to share across channels, and you’ll respond to and appropriately route inquiries and issues that arise across social media channels.  
  • Create engaging content. You’ll stay current on the latest social media trends and techniques to create amazingly engaging social-focused content for Klaviyo’s organic social media efforts.
  • Pitch ideas. You’ll understand Klaviyo’s customers, their challenges and opportunities, and you’ll regularly contribute ideas for highly engaging social-focused content and programs. You’ll also stay current on emerging social platforms and make informed recommendations on where and how Klaviyo should grow its social presence. 
  • Collaborate with the performance marketing team on paid social media initiatives. You’ll contribute your expertise in social media and content creation to support the team as needed across paid social media campaigns. 
  • Engage your fellow Klaviyos. You’ll inspire others across the organization to get energized about creating and sharing content across social channels.  
  • Monitor performance. You’ll keep an eye on and share the performance of our social media channels—how they’re growing, what content is resonating, how is the community engaging, etc—and you’ll use data to optimize efforts across channels fast. 

Who You Are

  • You’re first and foremost a marketer, but you’re also an exceptional storyteller, digital content creator, writer, community engager, social pro, and communicator. 
  • You know how to create great digital content for social media. You have a strong understanding of the social media landscape, and you can spot the latest trends and emerging memes faster than anyone. 
  • You enjoy coaching your fellow Klaviyos on what makes for high-quality, community-focused, and buzz-worthy social content, and you’re laser-focused on keeping the quality of social content consistent with Klaviyo’s brand. 
  • You deeply enjoy connecting with members of the Klaviyo community across social media channels, and you’re excited to learn more about social media marketing and how to use it to solve business problems.
  • You’re curious by nature and energized by being part of a fast-paced, high-growth entrepreneurial business.
  • You have at least two years of experience in social media marketing, preferably within a high-growth technology company and marketing to other marketers.

About Us

Klaviyo is the world’s leading owned marketing platform known for accelerating revenue for online businesses using the channels they own like email, web, and mobile. Enabling companies to leverage these owned marketing channels, Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. And unlike other marketing platforms, Klaviyo doesn’t force companies to compromise between advanced functionality or ease of use - so companies of all sizes are able to maximize their sales quickly. That’s why over 50,000+ innovative companies like Unilever, Custom Ink and Eventbrite sell more with Klaviyo.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station.
A Glimpse Into Klaviyo's Fast-Paced Culture: "We Like the Adventure. We Love the Thrill."
Watch

An Insider's view of Klaviyo

What’s the vibe like in the office?

The simplest way I would describe the Klaviyo office is "energy". From the minute you start your day there's an excitement that everyone is working toward the common goal of helping businesses grow. It's a pretty amazing thing to be a part of and you can really feel it.

Jon

Director of Community Management

How do you collaborate with other teams in the company?

One of the great things about working at Klaviyo is that I get to work with amazing people from across the organization. While working in Finance isn’t intuitively a role that involves a lot of collaboration - Klaviyo’s finance team has regular interactions and team syncs with Sales Ops, Customer Support and the People Team!

Tai

Staff Accountant

What are Klaviyo Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
We have a diversity and Inclusion committee that sponsors monthly company-wide activities to educate and enrich our employees.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Klaviyo employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance that covers 60% of annual salary.
Dental Benefits
Our dental plan covers : 100% for preventative care., 80% for basic restorative, 50% for major restorative.
Vision Benefits
Our vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary up to 300k.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Klaviyo's 401k plan offers stocks, bonds and international index funds to choose from.
401(K) Matching
Company Equity
Klaviyo offers equity packages to full time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave.
Flexible Work Schedule
Klaviyo provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Klaviyo offers unlimited time off.
Paid Holidays
Paid Sick Days
Klaviyo offers unlimited time off.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Klaviyo offers Tax preferred transit and parking plans for employees.
Company Outings
Klaviyo Hosts bi-annual company parties and milestone celebrations when targets are reached ! ( usually once a year)
Game Room
Klaviyo offers ping-pong tables, and a number of different gaming consoles for employee use.
Stocked Kitchen
Klaviyo offers a WELL STOCKED FREE kitchen with snacks and drinks for all employees.
Some Meals Provided
Klaviyo often surprises employees with free breakfast or meals and Free lunch on Wednesdays for all!
Happy Hours
Happy hours are hosted Once per week on Fridays!
Parking
There is a parking garage in the building.
Fitness Subsidies
Klaviyo offers 3 months of subsidised gym membership.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $3000 for continuing education.
Lunch and learns
Klaviyo hosts weekly Lunch and Learns.
Promote from within
Continuing Education stipend
We offer $3000 annualy for continuing education.
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