Social Media Specialist

| Greater Boston Area | Hybrid
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Job Overview

Rapid7 is seeking a knowledgeable and enthusiastic Social Media Specialist to amplify our voice as a security leader throughout our social platforms and with the broader security and technology practitioner community. You will identify creative ways to inspire our community of security professionals and drive social engagement. You will facilitate the implementation of a cohesive social media marketing plan, including strategies and tactics that result in measurable impact in terms of engagement, awareness, and ultimately to our overall business. You have a passion for the security community and a commitment to collaboration throughout our company. You will be part of a growing global communications team to align our work with media, analysts, and customer advocacy.

Job Responsibilities

Reporting to the Director of Global Communications, the Social Media Specialist will work with individuals at all levels across the company and in the industry. As Rapid7’s Social Media Specialist, you will engage and support the security community in the following ways:

Strategy & Cross-Function:

  • Manage and build engagement on Rapid7’s social platforms – including our own blog, Twitter, YouTube, Reddit, LinkedIn, Facebook, Instagram, and more.
  • Determine the strategy and vision for our social platforms, recruit and interact with the community, develop creative content ideas, and ensure execution excellence across all channels.
  • Implement new ways to engage our community through social media and provide impactful information and content to the general security community, our customers, partners, and followers.
  • Ensure alignment with Rapid7 business goals and work closely with core stakeholders across the business to represent the community perspective.
  • Partner effectively with our marketing, product marketing, and sales organization to amplify content and resources, along with helping to promote and drive attention to our products and services.
  • Monitor performance of our channels through analytics; prepare monthly analytics reports.

Community Monitoring & Engagement:

  • Monitor, listen and respond to users on our social platforms.
  • Drive conversation with a focus on nurturing relationships to improve our reach and brand recognition.
  • Actively monitor community responses on a daily basis, and bring any urgent/critical responses to the attention of the various teams in a timely fashion.
  • Monitor platforms for customer service issues and disseminate to appropriate teams when applicable.
  • Support the security community through community-oriented initiatives and activities and participation in security community events (e.g., BSides, DEF CON).

Brand Awareness:

  • Represent Rapid7’s identity and brand through creative copy and tone of voice.
  • Develop fan growth to increase brand awareness across our security community.
  • Work with teams to ensure social media is integrated with other marketing efforts.
  • Continuously develop new strategies to engage followers and expand community growth; identify and engage topic influencers and brand advocates.

Job Requirements

  • 3+ years as social media professional, specifically in the B2B space
  • Passionate about technology, social media, and community!
  • Excellent written and oral communication skills
  • Strong networker – a “people person”
  • Experienced and skilled with social media and blogging
  • Service-oriented
  • Organized and collaborative
  • Creative
  • Focused on making an impact
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

Rapid7 is conveniently located between the North End and West End of Boston, with plenty of restaurants and public transport close by.

An Insider's view of Rapid7

What does your typical day look like?

For the majority of the day it’s a mix of weekly check-ins with various teams, project updates, and the occasional brainstorm.

When I’m not in meetings I’ve got headphones in while planning, writing, or designing — at my desk or perched somewhere around the office.

Grace

Senior Brand Storyteller

How has your career grown since starting at the company?

Ive been on many teams in my time at Rapid7 and they have certainly “grown” from a size perspective, but more importantly, they all evolved with the changing times and needs. Some of the teams I was on were critical for our sales grown in an emerging market and though they no longer exist by name, I can see the tangible impact we made.

Sarah

Manager, Commercial Sales

What are Rapid7 Perks + Benefits

Culture
Volunteer in local community
Once a year, Rapid7 offices across the globe close for the day so employees can volunteer.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
President's club
Employee awards
Flexible work schedule
Remote work program
Our remote work program includes full-time remote for specific positions, Work remotely on occasion as needed.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Rapid7 is led by a diverse management team that represent the security community we serve. We believe that we all have a responsibility to continuously improve our DE&I efforts.
Mandated unconscious bias training
We believe in continuous learning, our in-house trainers conduct consistent diversity trainings. We advocate for diverse thinking and strive to cultivate a workforce that mirrors the best minds.
Diversity employee resource groups
We have so many amazing and organically created employee resource groups! These internal Rapid7 communities allow for an authentic experience where diverse employees and allies can come together.
Hiring practices that promote diversity
We've taken the Parity Pledge, we reinforce strategic recruitment, we are committed to diversity partnerships, and we understand the importance in training around unconscious bias.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Our employees receive unlimited hours per year of paid volunteer time.
Paid holidays
Paid sick days
Employees receive unlimited hours per year of paid sick leave.
Bereavement leave benefits
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Rapid7 has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored sparkling water you can handle.
Some meals provided
Employees get free lunch during quarterly in-office Town Halls and some team meetings.
Company-sponsored happy hours
Onsite office parking
Fitness stipend
Home-office stipend for remote employees
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Variable.
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications

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