Social Media Community Manager at Workhuman

| Greater Boston Area
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The Opportunity:

Workhuman is seeking an energic and driven manager of social media marketing to build and sustain mutually beneficial relationships between Workhuman and the public to expand our positive brand reputation and engagement. If you are an entrepreneurial individual, with the uncanny ability to create relationships using strong human connections and executive presence, and a love for the latest social media platforms and trends, this is the ideal position for you.

 

Reporting to: Director, Global External Communications

Location: Framingham, MA

 

What You Will Be Doing:

Social media community strategy and activation:

  • Develop the strategic approach to enable our customers to be our best amplifiers, champions, and evangelists
  • Create strong online communities of engaged advocates and learners, increasing brand experience and stronger connections with customers, prospects, and other key stakeholder groups
  • Leverage the social media assets to delegate and empower communities and executives to disrupt the market and bring our brand messages to the masses
  • Established experience with the latest community management technology and platforms to create dashboards and processes that support the strategy approach
  • Understanding of data and how to translate into business insights that can shape and refine messages, approach and outcomes
  • Create content and collaborate with the content and PR teams to maximize content and ensure activation plan integrates with holistic marketing strategy

Executive concierge program:

  • Ability to communicate effectively with C-suite leadership team members to manage and execute thought leadership programs
  • Execute social media thought leadership programs, aligning to message platforms, business goals and executive personalities
  • Articulate outcomes, results and action plans to ensure efforts consistently grow the brand, individual executive awareness and achieve business goals

Leadership and team collaboration:

  • Mentor, educate and develop staff
  • Create innovative opportunities for team members to increase performance and build the department’s bench strength

 

The Skills You Will Bring:

  • Thorough understanding of current social media trends with proven success of developing and implementing successful digital/social media programs that drive profitable growth
  • Proven knowledge and expertise in Sprinklr and other tools
  • Proven experience in developing full integrated digital ecosystems that encompass web, social media, LeadGen and paid media
  • Demonstrated extreme success in building social communities
  • Exceptional writing and grammatical skills and a flair for using “social networking speak” and online jargon.
  • Excellent verbal communication skills with ability to present ideas and information clearly.
  • Extreme attention to detail and outstanding organization and presentation skills.
  • Collaborative team player able to integrate with diverse cross-functional teams and effectively lead a team
  • 5+ years direct relevant digital/social media management strategic and activation experience in the B2B or DTC segment
  • BA/BS degree in business, marketing or related field

 

Who We Are:

At Workhuman, we love what we do because we’re shaping the future of work through our people and technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity. 

Here you can be yourself, learn, and grow with some of the best people you’ll ever meet. Be inspired to do your best work, celebrate life’s most meaningful moments, and truly experience the benefits of an award-winning workplace. 

  • Workhuman® is used by millions of employees across 160 countries.
  • Our core values are; Respect, Determination, Innovation and Imagination.
  • We are #2 Great Place to Work in Ireland for the 2018 medium-sized workplace category and have been named one of the 2018 Top Places to Work in Massachusetts by the Boston Globe.
  • Check out our state-of-the-art offices in Framingham, MA and Dublin, Ireland.

Perks & Benefits for our Happy Healthy Humans:

  • Comprehensive Health Plans 
  • Fully paid parental leave (12-week maternity/4-week paternity) effective day 1
  • Peer-to-peer recognition program 
  • 401(k)
  • Tuition Reimbursement 
  • Commuter bus from downtown Boston
  • On-site fitness center
  • Wellness rewards and reimbursements
  • Fully stocked kitchen (cold brew on tap - snacks and coffee machines as far as the eye can see…) 
  • Regular celebrations for employees, families and special guests

 

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Location

We're located on Crossing Boulevard, right off of Rt. 9 in Framingham. Our office is easily accessible from Rt. 9, Rt. 495, and Rt. 90.

An Insider's view of Workhuman

What’s the vibe like in the office?

Since day one, Workhuman has never felt like “going to work.” It’s a place where you can genuinely be yourself, and there is no shortage of helping hands or energy in the office. The creativity and collaboration found within these walls is unparalleled. There is no idea too big or too small to bring to the table- no matter who is sitting at it.

Alyssa

Ecommerce Specialist, Merchandise

How do you collaborate with other teams in the company?

Collaboration is a core part of our team’s daily life; we work closely with everyone from Product Management and Engineering to Customer Success and Sales. With the teams split between Framingham and Dublin, we’re regularly using new tools with different teams to improve our ability to brainstorm and communicate user flows.

Adam

Director, Product Strategy

How has your career grown since starting at the company?

I started my business development role here with just 6 months of software sales experience. My manager knew my aspirations of becoming a Sales Exec. and helped me achieve this goal in less than 2 years. At Workhuman, not only are you given the technology to be successful, but you have amazing resources around you to grow professionally.

Bobby

Corporate Sales Executive

What's the biggest problem your team is solving?

Workhuman is not only in the business of changing the future of work for other companies, we are already thriving in that state ourselves. It’s so exciting to join a group of brilliantly passionate employees who are genuine, kind, and grateful to each other and working together on our mission to bring others into this human movement.

Erica

People Analytics Consultant

What are Workhuman Perks + Benefits

Workhuman Benefits Overview

There are a lot of benefits to working human, but let’s start with the most meaningful. We value the whole human – not just what you bring to the office every day, but everything about you and who you are. Here, people are empowered to be themselves and do the best work of their lives.

Culture
Volunteer in local community
Employees are encouraged to plan and participate in philanthropic activities through the Workhuman Gives program.
Partners with Nonprofits
Previous partnerships have included Catie's Closet, Girls Inc., Tech Gives Back, and the Department of Child and Family Services.
Friends outside of work
Eat lunch together
Intracompany committees
Employee Resource Groups for working parents, LGBTQ+ advocates, pet owners, professional women, fitness enthusiasts, bookworms and more.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Our ERGs are something we are very proud of! We have 5 ERGs running including: Parents at Workhuman, The Women's Network, SPARKLE (LGBTQIA+), Sustainability, and Diversity, Equity & Inclusion.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Short term and long term disability benefits are available
Dental Benefits
Vision Benefits
Health Insurance Benefits
Health insurance is provided by Blue Cross Blue Shield of MA and includes prescription drug coverage. Workhuman also provides deductible reimbursements via our health reimbursement arrangement.
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Eligibility rules apply.
Performance Bonus
Quarterly performance bonuses as well as ongoing employee recognition bonuses are available.
Child Care & Parental Leave Benefits
Child Care Benefits
Dependant Day Care FSA Available
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Workhuman also provides 4 weeks of leave for the secondary caretaker, or for adoption/foster.
Flexible Work Schedule
Workhuman encourages employees to find the work-life blend that meets their needs.
Family Medical Leave
Company sponsored family events
Workhuman hosts seasonal events where employees can invite their family members and children to attend.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In addition to our compensation and benefit offerings, employees are able to fully immerse themselves into our product.

As superusers of our own social recognition platform, our employees are constantly being recognized for their efforts at work by their managers and company leaders, as well as their colleagues and peers. We celebrate success in the office and outside of the office with our Life Events tool, and our Conversations tool gives employees the ability to navigate their priorities and goals, give and receive feedback, and manage check team check ins.

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