We’re a mission-driven company looking to make city-living easier and more enjoyable through on-demand shared mobility solutions. AND! We also happen to be looking for a marketing operations and process wizard - someone who can drive the communication and collaboration between sales, marketing and public policy (as well as some other cross-functional partners) to help us work more efficiently and smoothly. If you’re a natural leader - someone driven, ambitious and super-duper organized and detail-oriented - we’d love to hear from you! 

What you’ll do: 

Reporting to the Director, Brand and Communications, and working side-by-side with the Associate Creative Director, you will be the operational backbone of the marketing team and lead the optimization and governance of Zipcar’s marketing processes, ensuring clarity, transparency and adherence to the processes that help us function smoothly and efficiently. This includes ensuring timelines and budgets are followed, goals are clearly defined and kept in focus, planning is actionable, and communication is smooth.  

The main areas this role will lead across process and project management include, but are not limited to: 

• Creative project management, from brief intake to creative output management, including team resource allocation, timeline creation and management, trafficking of all assets, and external creative partner (agency and freelancer) management 
• Go-to-market process management, from strategy creation and alignment through tactical planning, implementation and reporting 
• Annual planning process management, including department-wide strategic planning and budgeting 
• Budget & P&L process management in partnership with finance 
• Maintaining cross-functional communications workflows 

As part of your role, you will have the responsibility of assessing, implementing and integrating tools and resources needed to support an optimal operational model.  

What you’ll love about being a Zipster in Marketing 

Zipcar is a fast-paced, ever-evolving brand full of passionate and dedicated people (you probably hear that from a lot of companies, huh?) But, ask anyone who works at Zipcar, or has in the past, and they’d likely tell you that one of the best things about Zipcar is its people. We all share a passion for what we do, egos and BS aside. We work closely and collaboratively, disagree with respect, and laugh in juuuuuust about all our meetings. If you join Zipcar, you’ll be joining a flexible, human-centric culture that prides itself in being a place where people can bring their whole selves to work, and a supportive, entrepreneurial and empowering work environment that enables people to make an impact and grow outside of the “normal” lines of their work.  

What drives success for this role: 

A successful candidate for this role is someone who is detail-oriented, organized, and is excited to be the glue on major company initiatives. This person should be skilled at managing lots of projects and moving pieces, and be someone who can adapt smoothly and acclimate in a fast-paced, rapidly-evolving environment.  

• 8-10 years of experience in a project management or marketing operations role, with at least 5 years in marketing operations specifically 
• MS Office guru (especially Excel) 
• Extensive experience with project management and process software and tools  

• Experience managing budgets and working with finance teams 
• Has not only managed complex processes with many stakeholders, but has experience in optimizing, changing and rebuilding processes to gain efficiency 
• Proactive and clear communicator, both written and oral; someone who has experience proactively evaluating and communicating statuses of ongoing projects, identifying bottlenecks or risks, and managing expectations as needed 
• High EQ and strong interpersonal and relationship-building skills; a team player, positive collaborator, and all-around good human 
• Able to professionally create and enforce processes that balance efficiency, agility and structure; exposure to Agile process a plus 

• Experience working with creatives, and managing their workload 
• Understanding of creative and production processes and terminology  
• Basic production capabilities (photo resizing, template management)  

What tops off the tank:   

• Competitive Medical, Dental, Vision, Life and Disability Insurance and other voluntary benefits through our parent company, Avis Budget Group 
• Generous paid time off, including holidays, vacation, personal, sick, volunteer and Parental Leave options  
• Tax-free benefit for public transportation or parking expenses 
• Bicycle Reimbursement program  

• 401(k) Retirement Plan with company matched contributions  
• Free Zipcar Membership and other employee discounts, including discounts on renting and buying Avis/Budget cars  
• Community involvement opportunities 

Who are we?  

Glad you asked! Zipcar is the world’s leading car-sharing network, found in urban areas and university campuses in more than 500 cities and towns. Our team is smart, creative and fun, and we’re driven by a mission – to enable simple and responsible urban living.   

Being a Zipcar member gives you easy access to a car nearby without all the cost and hassle of owning one. Founded in 2000, Zipcar disrupted – or innovated – the traditional model of car ownership and independent studies show that Zipcar’s model of car sharing is proven to reduce vehicle ownership, freeing up more city space for people. Zipcar provides members with socially responsible, sustainable mobility options that support the global environment, their communities and city livability.   

Zipcar is a subsidiary of Avis Budget Group, Inc. (Nasdaq: CAR), a leading global provider of mobility solutions. For more information, visit: www.zipcar.com.  

The extra mile: 

We encourage Zipsters to bring their whole selves to work - unique perspectives, personal experiences, backgrounds, and however they identify. We are proud to be an equal opportunity employer – M/F/D/V.