Marketing Specialist
Forward Financing has been recognized as one of the fastest-growing fintech companies in Boston for the past five years, as recognized by Boston Business Journal and Inc. Magazine. We help small businesses spend less time finding capital and more time helping their customers and managing their businesses. Our mission is to create a world-class fintech company so that our customers and our people can reach their full potential. We accomplish this by investing in our people, technology, and customer experience – with long-term success in mind.
As a Marketing Specialist, you will help bring the marketing strategy to life by supporting a wide range of marketing projects, including digital marketing, video, social media marketing, sales enablement materials, marketing collateral, events, internal communications, and more. You will join a small group of experienced, passionate marketers on a growing team that is scaling to support the growth of the company. You will manage marketing projects and develop content, while striving for seamless consistency across all marketing communications to strengthen the Forward Financing brand.
In this role you will:
- Support the implementation of marketing programs and manage the creative development process of other marketing projects.
- Develop content and partner with a designer to create consistent, on-brand marketing materials.
- Own Forward Financing’s social media presence by maintaining editorial calendar, developing posts, responding to comments, etc.
- Facilitate the customer surveying and review processes, including inviting customers to submit feedback, sending responses to appropriate internal departments, and reporting resolutions and results.
- Solicit customer testimonials stories to use in marketing channels.
- Promote positive reviews and customer stories internally to energize and educate employees.
- Seek out relevant awards, suggest which to apply for, and complete and submit applications.
- Support internal communications programs.
- Maintain and work within HubSpot, our marketing automation platform.
- Serve as a brand ambassador to ensure all internal and external communications are on brand.
Requirements: (Even if you don’t check every box, but see yourself contributing, please apply.)
- 2+ years of relevant experience; in-house marketing or agency experience preferred.
- Bachelor’s degree required.
- Meticulous attention to detail.
- Ability to multi-task and stay organized while working on multiple active projects.
- Strong verbal and written communication skills; Ability to write basic marketing content.
- Moderate skills with Microsoft Office Suite, including Excel and PowerPoint.
- Solid understanding of social media platforms, including LinkedIn, Facebook, Instagram, and Twitter.
- Experience with a marketing automation platform, such as HubSpot, preferred.
- Great teammate who has a positive outlook, with a desire to broaden their marketing experience and grow their marketing career.
Forward Financing Core Values:
- People First – We build relationships and support each other.
- We Before Me – We prioritize team success over individual success.
- Be Candid – We are authentic, honest, and direct.
- Do the Right Thing – We act with integrity, and we don’t cut corners.
- Continuous Improvement – We push ourselves, never settling for the best we did yesterday.
- Be Positive – We are optimistic and assume positive intent.
About Us:
Forward Financing is a Boston-based fintech company that provides fast, flexible, and reliable capital to small businesses nationwide. Since 2012, Forward Financing has provided over $1.2 billion in financing to more than 30,000 small businesses. Forward Financing has been consistently named by the Boston Business Journal and Built in Boston as one of the best places to work in Massachusetts.
Forward Financing actively promotes a focus on diversity, equity, and inclusion in all we do. We encourage a workplace where trust and respect are paramount and all employees feel valued, heard, and accepted. By accepting diversity of thought, background, and identity, we will continue to become a stronger team and a better organization.
We are a diverse and driven group of over 150 people, located in the heart of Boston’s Financial District. Our employees come to work knowing they are helping thousands of small businesses while advancing their own careers. If this sounds exciting to you, learn more about our leadership team and our open opportunities.
Perks & Benefits:
At Forward Financing, we believe that if our company succeeds, all of our employees succeed too. We offer a comprehensive benefits package including but not limited to; medical, dental, vision and commuter benefits along with a flexible time off policy, 401k match, wellness reimbursement, paid volunteering days, annual professional development budget, and charitable donation match.
When we aren’t on a Zoom meeting, supporting our customers, or working on a project, you can likely find us taking part in a scavenger hunt, a virtual trivia game, or celebrating team wins together!
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