Marketing Operations Specialist

| Greater Boston Area
The Marketing Operations Specialist will work closely with the marketing and sales teams to ensure our inbound-marketing process operates smoothly and will be responsible for executing the day-to-day configuration, maintenance, and improvement of our marketing technology stack. You will manage the lead lifecycle to streamline our funnel, oversee our technical systems to ensure data is tracked meaningfully, and analyze and present this data to inform strategic decisions. This is an opportunity to gain exposure to the full marketing and sales funnel and make a significant impact in a fast-paced environment.
About LogicManager
LogicManager is a Boston-based software company that is recognized on Deloitte's Fast 500 as one of North America's fastest-growing technology companies. We’re actively preparing for our IPO, profitable, and place a heavy emphasis on promoting from within. We are recognized by Gartner and Forrester Industry Analysts as leaders and Great Places to Work certified for our company culture. We build enterprise risk management software that empowers thousands of organizations around the world to uphold their reputations while protecting their customers, investors, and communities. We believe even the toughest problems can be solved with innovative solutions. Join LogicManager and together we can build a better tomorrow.

What you’ll be doing on our team

  • Serve as the primary system administrator for the marketing automation platform (Pardot) as well as other systems in the marketing tech stack
  • Manage technical aspects of key marketing systems (marketing automation, CRM, website) used to source, generate, distribute, and report on leads
  • Drive process improvement initiatives that impact the efficiency, effectiveness, and scalability of the team
  • Complete regular internal system audits and maintain system hygiene to ensure cleanliness and accuracy of data
  • Evaluate and present information gathered from multiple sources to inform decision making
  • Maintain existing marketing reports and design new reports and dashboards as needed
  • Support and implement administrative and change management activities through effective project management
  • Communicate updates and changes proactively to all stakeholders, managing expectations, timelines and logistics
  • Assist in documentation and training of new users on marketing system procedures and best practices
  • Foresee the impact of new requirements on our marketing automation platform and all upstream and downstream applications, systems, and processes 
  • Collaboratively Work with marketing, sales, and executives to analyze the revenue funnel, identify trends and areas of improvement and execute new processes

About you and what skills you’ll need

  • 1-3 years of experience (in-house or agency)
  • Proficient in marketing automation (e.g. Pardot) and CRM (e.g. Salesforce.com) technologies, as well as familiar with integrations between systems
  • Experience working with WordPress or other website management systems is a plus
  • Strong curiosity, analytical, and problem-solving skills
  • Strong communication skills and ability to collaborate cross-functionally
  • Ability to pick up new technologies and tackle challenges quickly 
  • Must demonstrate exceptional verbal and written communication skills
  • Must be able to work in a fast-paced environment and multi-task while paying close attention to detail
  • Demonstrated ability to meet deadlines and successfully drive projects to completion
  • Proficiency in Excel and other MS Office software is essential
  • Wordpress experience is a plus
  • Bachelor’s degree

More about LogicManager

  • Award-Winning Culture: We’re named Best Place to Work / certified as a Great Place to Work® every year since 2016
  • Industry Leading Customer Satisfaction: We sustain NPS scores in the 50s and customer ratings and leadership recognition by Forrester and Gartner
  • Collaborative Offices: We have a modern, open floor layout designed for cross functional collaboration and employee growth. We also have conference rooms for brainstorming sessions and team meetings
  • Downtown Location: We are located in Boston’s growing Seaport and Innovation District with great views of the channel and within walking distance to many restaurants, cafes, bars, and shops. Our offices are easily accessible by public transportation and a quick walk from South Station
  • Great Benefits & Perks: We believe in supporting our employees with benefits that matter, which is why we offer competitive salaries, benefits, company stock options, paid vacation, community service days, and more. We also celebrate our successes with frequent company-sponsored lunches, happy hours, events, and other perks
  • Leadership with a Vision: We are profitable, rapidly growing and control our destiny as we have no VC funding! We are a workforce of thought leaders and dynamic innovators coming together with a vision to dramatically improve the way companies protect their reputations.

LogicManager is committed to being an equal opportunity employer. We celebrate and support diversity, and work every day to create an inclusive work environment that represents the world that we live in.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • OracleDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • Adobe Creative CloudDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotLead Gen

Location

Overlooking Boston Harbor, LogicManager is located in Boston's Seaport Innovation District, within easy walking distance of public transportation.

An Insider's view of LogicManager

What’s the vibe like in the office?

I will always remember the first Lawn Party I attended. It was a fun event, and also showed me just how inclusive and welcoming everyone at LogicManager is. That is one thing that became obvious to me right away: the people here respect and value each other no matter who you are, what team you’re on, or how long you’ve worked at the company.

Hanna

Quality Assurance and Support Analyst

What does your typical day look like?

Some days I’ll be reviewing design specifications for our new front end, which is a really interesting and unique process that involves nearly every department. Research has also become part of my daily routine. This includes discovering what new frameworks and applications are out there to help solve problems, streamline, and make life easier.

Kevin

Software Developer

What does career growth look like on your team?

At such a high-growth company, there are many opportunities available to all employees. Team members are encouraged to be proactive in taking ownership of these ideas, and suggesting new projects that enable our goals. We encourages employees to identify when and where improvements can be made, in addition to taking action to implement them.

Mike

VP of Software Development

What unique initiatives do you have that encourage innovation?

Our Customer Advocacy team is challenging the traditional approach to business development. We're driven to educate and empower customers, rather than meet quotas.

Will

Customer Advocacy Team Lead

What are LogicManager Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
LogicManager offers employees the option to enroll in short-term disability. Additionally, all full-time employees receive long-term disability which is fully paid for by the company.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Pet Insurance
LogicManager offers a 10% discount on pet insurance for your furry friend.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Employees start with 15 days of PTO and on your one-year anniversary that increases to 22 days of PTO and continues to increase over time up to 30 days! We also have 11 paid holidays
Paid Holidays
Paid Sick Days
LogicManager wants to create and safe and healthy workplace. When you're really sick, the fastest way to get better is to rest, and it's also best to not get everyone else in the office sick!
Perks & Discounts
Casual Dress
Our casual dress code allows you to wear what is comfortable for you -- and not just on Friday!
Commuter Benefits
LogicManager offers pre-tax commuter benefits for public transportation and parking.
Company Outings
LogicManager partakes in First Thursday socials, holiday events, and our annual Lawn Party that brings the entire company together for an Olympic-style team events with BBQ & brews in the sun!
Some Meals Provided
LogicManager's favorite tradition is our bi-weekly "Pizza Friday" (though not always pizza!) lunches where we encourage everyone to step away from their desk and enjoy a catered lunch with the team.
Happy Hours
Professional Development Benefits
Tuition Reimbursement
LogicManager supports employees who wish to continue their education to secure increased responsibility & growth. LogicManager offers tuition & skill certification up to $5,250 per year.
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