Marketing Operations Manager at Toast

The Marketing Operations team plays a key role in Toast’s Go-to-Market Strategy. By conceptualizing and executing operational strategies and plays, the team supports the full range of Marketing functions. The team is a resource to team members and thought partners in developing strategy and technology investments.

The Marketing Operations Manager will lead key projects for the Marketing and Go-to-Market organization ensuring high quality leads reach our sales force. S/he will work cross functionally and with Marketing Operations team members to manage the implementation of systems, tools and reporting structures for new products, ecommerce solutions and new marketing channels.

What you will do:

• Create and manage the process to incorporate new product launches into our Marketing Technology eco-system

• Partner with leaders on the Content and Partner Marketing teams to scope the operational needs for key Marketing campaigns and initiatives each quarter.

• Support the Sr. Manager of Marketing Operations on the management of the Marketing Technology roadmap by helping to strategize and procure the next generation of Marketing Technology

• Be a thought partner with team members across the organization to help them consider the operational/ infrastructure needs of their projects

• Work collaboratively with cross functional teams on new product planning, marketing infrastructure and sales channel design and implementation

• Communicate effectively across teams to drive projects forward and share progress

• Drive collaboration across the Marketing Operations, Business Systems and Business Intelligence teams to identify inefficient processes and apply automation technology and best practices to solve them

• Improve Marketing data quality (including data append and deduplication) through systematic database cleansing, leveraging data collection best practices and vendor engagements.

• Collaborate across teams to improve to Marketing and Sales processes that drive speed and efficiency in systems.

Do you have the right ingredients?

• 4-7 years of Marketing, Sales or Business Operations experience

• Required experience with integrated CRM (Netsuite, Salesforce.com) and marketing automation solutions (Hubspot, Marketo, Eloqua, Silverpop, etc)

• Familiarity with B2B Marketing Funnel measurement/ Sirius Decisions Waterfall

• A proven project leader. Someone that can own a project from conception to completion

• Detail oriented; enjoys working with data and new technology. A successful candidate will use both to solve complex business issues

• Experience with Agile project management

• Proven problem solving skills

• Works well independently and part of a team

• Adaptable and comfortable with a fast paced work environment, works well under deadlines