Email Deliverability and Compliance Specialist

| Greater Boston Area
We are looking for someone who geeks out on all things deliverability and has a passion for helping customers navigate this space. The deliverability team is responsible for ensuring our customer base has the best chance to successfully inbox and to maintain all infrastructure elements with the highest reputation possible. This work involves remediating blacklists, identifying spam traps, working with ISPs to optimize sending rates and working with clients to make sure they send email using best practices.The Deliverability team is still being formed and we plan on growing this function significantly over the next few months/years. This presents a lot of opportunity for growth as you would be a foundational member of the team, helping us tackle scalability and expansion as we continue to get bigger as a company. 

How you will make a difference:

  • Maintain strong relationships with our Customers, ISPs, Product Teams, Support and Success teams.
  • Research and keep informed on Deliverability as a Subject Matter Expert for Klaviyo.
  • Attend and participate in industry events around Deliverability such as MAAWG, EEC and more.
  • Investigate, diagnose and remediate email deliverability issues by working with customers, internal teams and with tier-one support at ISPs, email blacklists and anti-spam technology providers.
  • Build and maintain relationships with ISP postmasters, proactively manage IP reputation and deliverability for all of our clients and enforce compliance and best practice sending behaviors.
  • Manage internal reputation management tools and the distribution of Klaviyo IP addresses.
  • Provide expert advice and respond to sending concerns out of scope for deliverability (but may be indirectly related).
  • Work closely with product and engineering teams to build out best in class email deliverability tools for customers and employees.
  • Create client deliverability reports and present to client findings and recommendations.
  • Respond to deliverability related support tickets or customer concerns, delivering best practice to Support team for customer issues, being the expert escalation on specific customer issues.
  • Own new client onboarding, domain customization, and off-boarding with regards to deliverability issues.
  • Support Klaviyo sales with deliverability best practice advice and solutions for potential new clients.
  • Support Klaviyo’s Marketing activities; creating regular content for Marketing from a Deliverability and Compliance basis.
  • Execute Webinar(s), Create Video(s), How-To’s and Best Practice articles.

Who you are:

  • You like solving puzzles - enjoy analytical problem solving, conducting in-depth investigations, reviews, and audits into member email sending practices to ensure adherence to program standards.
  • You know this market - have knowledge and expertise to translate the data into solutions that will enable companies to execute on their email marketing strategies and aspirations.
  • You understand the technology - have a strong knowledge of network protocols and DNS and the technical aspects of email systems and authentication – SPF, DKIM, DMARC.
  • You are fluent in Data – Ability to interpret and troubleshoot email headers and SMTP logs as well as bounce messages and non-delivery reports.
  • You love working with customers - an ability to communicate clearly and professionally with technical and non-technical members.
  • Excellent oral and written communication skills.
  • You love to build things - have a desire to build services around your expertise and translate this knowledge to others.
  • You are a team player - ability to work on a team, as well as independently, in fast-paced environment and help others succeed.

Get to know Klaviyo
Klaviyo is the world’s leading owned marketing platform known for accelerating revenue for online businesses using the channels they own like email, web, and mobile. Enabling companies to leverage these owned marketing channels, Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. And unlike other marketing platforms, Klaviyo doesn’t force companies to compromise between advanced functionality or ease of use - so companies of all sizes are able to maximize their sales quickly. That’s why over 28,000+ innovative companies like Unilever, Custom Ink and Eventbrite sell more with Klaviyo.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station.
A Glimpse Into Klaviyo's Fast-Paced Culture: "We Like the Adventure. We Love the Thrill."
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An Insider's view of Klaviyo

What’s the vibe like in the office?

The simplest way I would describe the Klaviyo office is "energy". From the minute you start your day there's an excitement that everyone is working toward the common goal of helping businesses grow. It's a pretty amazing thing to be a part of and you can really feel it.

Jon

Director of Community Management

How do you collaborate with other teams in the company?

One of the great things about working at Klaviyo is that I get to work with amazing people from across the organization. While working in Finance isn’t intuitively a role that involves a lot of collaboration - Klaviyo’s finance team has regular interactions and team syncs with Sales Ops, Customer Support and the People Team!

Tai

Staff Accountant

What are Klaviyo Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
We have a diversity and Inclusion committee that sponsors monthly company-wide activities to educate and enrich our employees.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Klaviyo employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance that covers 60% of annual salary.
Dental Benefits
Our dental plan covers : 100% for preventative care., 80% for basic restorative, 50% for major restorative.
Vision Benefits
Our vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary up to 300k.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Klaviyo's 401k plan offers stocks, bonds and international index funds to choose from.
401(K) Matching
Company Equity
Klaviyo offers equity packages to full time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave.
Flexible Work Schedule
Klaviyo provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Klaviyo offers unlimited time off.
Paid Holidays
Paid Sick Days
Klaviyo offers unlimited time off.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Klaviyo offers Tax preferred transit and parking plans for employees.
Company Outings
Klaviyo Hosts bi-annual company parties and milestone celebrations when targets are reached ! ( usually once a year)
Game Room
Klaviyo offers ping-pong tables, and a number of different gaming consoles for employee use.
Stocked Kitchen
Klaviyo offers a WELL STOCKED FREE kitchen with snacks and drinks for all employees.
Some Meals Provided
Klaviyo often surprises employees with free breakfast or meals and Free lunch on Wednesdays for all!
Happy Hours
Happy hours are hosted Once per week on Fridays!
Parking
There is a parking garage in the building.
Fitness Subsidies
Klaviyo offers 3 months of subsidised gym membership.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $3000 for continuing education.
Lunch and learns
Klaviyo hosts weekly Lunch and Learns.
Promote from within
Continuing Education stipend
We offer $3000 annualy for continuing education.
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