Customer Marketing Manager

| Greater Boston Area
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What you’ll do:

Design and implement a comprehensive customer advocacy and reference program 

Partner with colleagues to support always-on, systematized and bespoke customer-centric campaigns

Build a robust library of case studies and related material showcasing our customers’ innovative initiatives

Expand the presence and impact of our self-service online knowledge portal

Craft insightful and unique customer programming for live and online experiences

Collaborate with Sales, Marketing and Product to support an aligned and value-driven go-to-market strategy

Closely track, evaluate and communicate performance of all activities

Maintain a relentless focus on customer satisfaction and engagement

You’ll excel by:

Thinking like an owner (having a “founder’s mindset”)

Focusing on the art of the possible

Prioritizing the voice of the customer, the prospect, and the market

Communicating with honesty, candor, and respect

Collaborating seamlessly with colleagues across the company

Being resourceful, creative, and curious

Acting with empathy

You’ll love it because:

This is a critical role in the organization

You will have the opportunity to work in a successful, fast moving, mission-driven company

You will have autonomy and the opportunity for demonstrated impact

You will collaborate with other creative and enthusiastic team members

Earnix has competitive benefits with an all-for-one mentality




You’ll do it using:

Strong background designing and building strategic customer engagement

Exceptionally strong writing, editing, and speaking skills

Knowledge of the differentiated needs across multiple cultures and regions 

Demonstrated experience using current MarTech tools and platforms

Excellent problem-solving and project prioritization skills

Ability to collaborate with cross-functional teams and provide strategic insight

Strong technical and analytical skills

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Location

185 Crescent Street, Waltham, MA 02453

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