ezCater is the #1 online - and the only nationwide - marketplace for business catering in the United States – a $22 billion market. Our 1.8M+ on-time ratings and reviews, our 60K+ caterers and restaurants, and our 5-star customer service make it superbly easy for business people to find and order great food for their meetings. We’re backed by Insight Venture Partners and Iconiq Capital, we’re on a path to $1B in 2019, and we’ll get there - even more surely if you come help us.

As Customer Marketing Manager, you’ll help move our customers from placing an initial transaction to adopting our platform to serve their ongoing needs. You’ll also be responsible for growing, engaging, and amplifying our passionate customer base to help ezCater grow even faster.

What you’ll do:

• Own the customer marketing touchpoints after the first order and improve our customer metrics—increasing retention, share of wallet, and lifetime value.
  
• Create strategic cross-channel marketing programs (email, retargeting, direct mail, etc.) that increase order frequency.
  
• Analyze, segment, and engage our customer base with personalized messaging that resonates with their needs.
  
• Test, iterate, and grow our referral program to drive the acquisition of more new customers.
  
• Launch new programs and promotions that increase adoption and retention.
  
• Work closely with the marketing, sales, and customer service teams to bring your programs to life.

You Have:

• Have 5–7 years of digital marketing experience. You’re a digital native that understands the entire marketing stack. Significant eCommerce email marketing experience is a plus.
  
• Appreciate analysis as much as creativity. You can connect the dots and communicate effectively. You’ll use both sides of your brain every day and wear many hats. You should be comfortable context switching.
  
• Be customer obsessed. You’ll learn everything there is to know about the needs of our customer personas and figure out how to best communicate our value to them.
  
• Know how to “just figure things out” and invent whatever idea or approach could accomplish our objectives.
  
• Be kind, adaptable, and intellectually curious.

What you’ll get from us:

Importantly, you’ll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and here’s what else you’ll get: Market salary, stock options you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K, health/dental/FSA, long-term disability insurance, subsidized T-passes, a great office smack-dab in Boston’s Downtown Crossing, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.